Library Assistant I- Customer Service Specialist Job at Flagler County Governmen

Library Assistant I - Customer Service Specialist

Join to apply for the Library Assistant I- Customer Service Specialist role at Flagler County Government

Flagler County is dedicated to enriching the lives of those we serve and strives to deliver a vibrant and prosperous community with a focus on providing exceptional quality of life. We offer competitive compensation and comprehensive benefit plans, continuing education and advancement opportunities, and a culture of collaboration and innovation. Our benefits include retirement in the Florida Retirement System, 14 paid holidays (pro-rated), generous personal leave, longevity pay, and wellness programs. Flagler County is committed to work/life balance and flexible work schedules.

Position – part time (19 hours a week)

Responsibilities

• Use of an Integrated Library Computer System to provide needed assistance to customers.
• Provide superior customer service, on the phone and via email, for a full-service library.
• Address customer complaints, particularly those disrupting normal use or operation of the library; refer to supervisor as necessary.
• Assist with lending/borrowing procedures: checking in materials, processing holds, processing overdue notices, emptying return bins, maintaining inventories, processing damaged items, etc.
• Assist in the implementation of classes, workshops, and events within a specialized area of the library.
• Assist in preparation of exhibits/displays to promote specific subjects and events.
• Prepare materials such as posters, calendars, and fliers to promote library classes, events, resources, and materials.
• Respond to public inquiries, including reference questions, in a courteous manner; provide information within scope of knowledge and refer to a higher classification employee as appropriate.
• Provide individual instruction in the use of all library services.
• Perform basic clerical tasks in the maintenance of files, records, and statistics.
• Shelve library materials and maintain order and appearance on shelves; perform repairs, shifting, and straightening as needed.
• Make suggestions for purchase of materials.
• Implement library policies and procedures.
• Assist with closing procedures as assigned.
• Assist customers in use of other library equipment including copiers, printers, and computers.
• Provide minor troubleshooting of computer and library-related equipment as needed.
• May perform portions of the work of higher or lower classified positions, as required.
• During emergencies, all employees may be required to perform alternate duties.

Qualifications

Minimum Qualifications

• High school diploma or equivalent required; Associate degree preferred in related field.
• At least two years of customer service experience.
• Depending on program unit, knowledge of literature for children and young adults may be required.

Flagler County is a drug-free workplace; some positions may require a pre-employment drug screen.

Flagler County, Florida is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Flagler County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Knowledge, Skills And Abilities

• Knowledge of public library principles, organization, objectives, trends, materials, services, and practices.
• Knowledge of computerized bibliographic databases and searching techniques, online public access catalogs, and integrated library systems.
• Knowledge of current practices in a specialized area of library services, including Youth Services, Customer Service, and Research/IT.
• Skill in accurately and efficiently sorting and shelving materials in alphanumeric order.

Ability to:

• Develop and apply library procedures and policies to practical problems of the job.
• Efficiently utilize and troubleshoot office equipment (computers, typewriters, cash register, microfiche reader, fax/copier, telephone, and word processing software).
• Communicate effectively by phone, in person, or via email.
• Function independently, be flexible, and work well with patrons, co-workers, and others.
• Use library automation and online databases.
• Work effectively with the public and staff in a variety of circumstances including stressful situations.

Physical Requirements

• Sitting, standing, walking, bending, stooping, lifting and moving books/carts and files up to approximately 40 lbs.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Vision to view a computer monitor for extended periods.
• Good hand dexterity for keyboard use.
• Ability to hear and respond to patrons and co-workers, both orally and in writing.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Government Administration

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