Milwaukee Tool is hiring: Associate UX Researcher in Milwaukee

Overview

INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success — we give you access to everything you need to provide customer insights and understanding. This role is part of Milwaukee’s Digital organization, where the goal is to remove tomorrow’s challenges before they exist and to unite digital teams to deliver holistic, intuitive experiences that empower tradespeople. This is a hybrid role out of our Downtown Milwaukee office and requires regular in-office presence.

You’ll contribute as an Associate UX Researcher from the start, conducting end-to-end research, organizing data, creating deliverables, and ensuring research is visible and reusable to inform decisions across digital product teams and business units.

Responsibilities

• Field and Applied Research: Contribute across the DCX Research Phases with a strong emphasis on fieldwork and hands-on engagement from planning and participant coordination to conducting primary and secondary research and translating those interactions into actionable insights.
• Qualitative and Quantitative Methods: Apply a mix of methods to uncover user needs, behaviors, motivations, and pain points in support of digital initiatives.
• Stakeholder Engagement: Collaborate with initiative owners, stakeholders, and cross-functional partners to align on scope and deliver research that supports project needs.
• Participant Sourcing: Recruit, screen, and schedule participants using established recruiting tools and standards, as well as other sourcing activities, to ensure quality representation in studies.
• Data Analysis and Synthesis: Organize and analyze research data in tools like Dovetail, identify patterns, and contribute to or create deliverables such as personas, journey maps, and executive summaries, with opportunities to take ownership as experience grows.
• Effective Communication and Deliverables: Contribute to the creation and presentation of clear, engaging deliverables that highlight insights and support decision-making, like journey maps, personas, service blueprints or research readouts. Maintain visibility of research projects through tools like Craft.io, Dovetail and research plans.
• Knowledge Management: Support knowledge sharing by archiving outputs in accessible systems, tagging research for re-mining, and ensuring insights can be reused across portfolios.
• UXR Operations: Support the health and efficiency of the UX Research practice by following established processes and contributing to scalable operations.

Qualifications

• Bachelor’s degree in Human–Computer Interaction, Cognitive Science, Psychology, Sociology, Anthropology, Human Factors, Information Science, or a related field (or equivalent professional experience).
• 1–2 years of experience as a UX researcher or in a related research field.
• Familiarity with both qualitative and quantitative methods such as interviews, field studies, surveys, and basic data analysis.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills, with the ability to share findings in impactful ways. Strong presentation skills. Comfort and experience in communicating insights to a wide range of audiences.
• Collaborative approach, with a focus on building trust across teams.
• Must include a link to an up-to-date, online portfolio or shareable work examples to be considered.

Other Tools and Skills

• Ability to manage time effectively and prioritize tasks in a dynamic environment.
• Demonstrated accountability for the quality of your work, with the ability to advocate for what you need to succeed.
• A self-starter who collaborates with others in a manner that builds trust.
• Actively seek and give feedback in the spirit of the Radical Candor model.
• A growth mindset and a desire to make things better through iteration.
• A healthy balance of humility and confidence with strong self-awareness.
• Thrive in the Milwaukee Tool core culture principles: One Team Mentality, Candid, Always Improving, Speed - Agility - Urgency, Empowered Leaders.
• Experience working in digital product environments is a plus.

Working Conditions

• This position requires 25%–30% travel for field research, based on business needs. This does not include necessary travel to our various corporate locations.

We provide these great perks and benefits

• Robust health, dental and vision insurance plans
• Generous 401(K) savings plan
• Education assistance
• On-site wellness, fitness center, food, and coffee service
• And many more — check our benefits site.

Milwaukee Tool is an equal opportunity employer.

Additional details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Manufacturing