Writer Job at Compunnel Inc. in South Jordan

Overview

The Analyst supporting written Client Relations/Senior Investor inquiries and concerns will ensure Firm compliance with regulations governing the handling of Client Complaints. The primary function of this position is to ensure Firm compliance with regulations governing the handling of Operational Client Complaints. They are responsible for investigation, research, and resolution of a large volume of assigned cases in a formal written format to communicate the firm's decision to the client. This position may also be responsible for various operational responsibilities within Client Relations, including Settlement processing, Privacy Opt Out processing, and incoming telephone calls, other projects may be assigned on an as-needed basis.

Responsibilities

• Investigate, research, and resolve a large volume of client complaint cases in formal written communications to clients.
• Ensure compliance with regulations governing client complaints and related operations.
• Process settlements and privacy opt-out requests as part of Client Relations operations.
• Handle incoming telephone calls and support other operational projects as assigned.

Qualifications

• Experience or training in client relations, compliance, or a related field.
• Strong written communication skills and attention to detail.
• Ability to manage high volumes of cases and meet deadlines.

Details

• Base pay range: $19.17/hr
• Seniority level: Associate
• Employment type: Contract
• Job function: Writing/Editing
• Location: Salt Lake City, UT