FORTÉ, Inc. is hiring: Audio-Visual Support Technician in Boston

Overview

FORTÉ, formerly AVI Systems, is a 100% employee-owned company with 50+ years of experience. The role of Audio-Visual Support Technician will be dedicated to one of our key Enterprise customers. Primary responsibilities include providing technical support for all Audio-Visual and Unified Communication technologies within a customer’s meeting collaboration and event spaces, training end users on system functionality, and supporting new projects or technology upgrades.

What You’ll be Doing

• AV Equipment Setup & Operation: Assist in the setup, testing, and operation of audiovisual equipment, including projectors, microphones, speakers, video displays, and conferencing systems.
• Technical Support: Provide first-level technical support to end-users experiencing issues with AV systems. Troubleshoot basic connectivity and functionality issues related to AV hardware and software.
• Event Support: Collaborate with event coordinators and internal teams to prepare and manage AV setups for meetings, conferences, webinars, and presentations.
• Preventive Maintenance: Perform routine checks and basic maintenance on AV equipment to ensure reliability and reduce malfunctions.
• Cable Management: Ensure proper cable routing, organization, and storage to maintain a tidy and efficient AV setup.
• Documentation: Maintain accurate logs and documentation of AV setups, troubleshooting procedures, and any issues encountered.
• Customer Service: Provide exceptional service and support, ensuring prompt communication and issue resolution for users.
• Inventory Management: Assist in maintaining inventory of AV equipment, cables, and accessories, notifying the supervisor when replacements or upgrades are needed.

What You Bring to Assure Success

• Familiarity with basic to advanced AV systems, including microphones, speakers, projectors, video conferencing, and presentation equipment.
• Basic understanding of signal flow, audio and video connections and means of transport (analog and digital audio or video, HDBaseT, Dante, etc.).
• Ability to troubleshoot common AV issues such as connectivity problems or audio feedback.
• Experience with AV control systems such as Crestron, Extron, or AMX is a plus.
• Experience with troubleshooting DSPs is a plus.
• Familiarity with unified conferencing platforms like Zoom, Microsoft Teams, or Webex.
• Basic understanding of networked AV systems.
• Strong communication skills with the ability to explain technical information to non-technical users.
• Customer service mindset with problem-solving abilities.
• Attention to detail and ability to work under pressure in a fast-paced environment.

Why Should You Apply?

At FORTÉ, your work matters, and it’s easy to see the impact you make. We’re 100% employee-owned, and everyone here has a stake in how we show up—for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward.

Benefits

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tution reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.