Community Manager - 3082 Job at Guardian Life in Pasco

Overview

Guardian has an opportunity for a Full-Time Community Manager to join our team at Pine Tree & Parkside Village. Pine Tree & Parkside Village are affordable apartment communities located in Winston/Roseburg, OR with 72 units combined.

The Community Manager will work to ensure that the property meets all ownership goals and objectives, enforce Guardian Management policies and procedures, and adhere to Fair Housing and Landlord Tenant Laws at all times. A Community Manager is responsible for supervision of other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time.

Responsibilities

• Represent Guardian in a positive and professional manner at all times.
• Act as the company’s primary coordinator to assure that the company’s efforts fully meet and exceed property management obligations.
• Manage all property operations in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
• Under the direction of the Portfolio Manager, assist in the development of operating income/expense budgets and capital budgets that reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy.
• Analyze and report monthly financial statements including operating variances from budget, cash management and strategies for collection of receivables in a timely manner.
• Ensure that the property operates in compliance with the affordable program requirements applicable to the property.
• Complete resident income certifications and recertifications in a timely and accurate manner to maintain compliance with program funding and regulatory agency requirements.
• Administer budgets, review and analyze operations, and recommend corrective actions needed to maximize efficiency, owner and resident satisfaction, and profitability to Portfolio Manager.
• Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Direct the day-to-day activities of other property staff. Develop, hire, discharge, evaluate performance, coach and discipline staff with direction from Portfolio Manager and Corporate HR Department.
• Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis.
• Administer leasing efforts including reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, enforcing tenant compliance and performing landlord obligations.
• Identify leasing prospects and occasionally respond to routine leasing inquiries.
• Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
• Work with Portfolio Manager to identify, engage and supervise property vendors.
• Approve invoices for all goods/services required to maintain the property’s upkeep to company and owner standards and in accordance with property’s budget.
• Liaison with corporate departments to provide a team approach to the management of the property.
• Establish and maintain collaborative working relationships between departments and with coworkers. Prepare and lead all site staff meetings, including monthly safety meetings, and document meeting minutes to submit to the corporate office.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Other duties as assigned by the Portfolio Manager.

Qualifications

• High school diploma or GED.
• At least three (3) years of experience managing a multi-family community.
• At least three (3) years of experience working with the specific property program(s) in place at the property (such as HUD, RD, or Tax Credit) or a combination thereof.
• Experience in affordable property management.
• At least one (1) year of experience managing a team of two (2) or more employees.
• Ability to manage multiple sites.
• At least one year of experience developing, maintaining and adhering to an annual budget.
• Experience with Yardi.
• Excellent attention to detail and organizational skills.
• Strong mathematical skills and basic understanding of property budgets and financial accounting.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner; both verbally and in writing.
• Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Provide professional representation of Guardian at all times.
• Coordinate to ensure property management obligations are met and exceeded.
• Manage property operations in compliance with local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
• Assist in development of operating income/expense budgets and capital budgets under Portfolio Manager direction.
• Analyze and report monthly financial statements and manage cash flow and receivables.
• Ensure compliance with affordable program requirements.
• Complete resident income certifications and recertifications timely.
• Administer budgets, analyze operations, and recommend actions to maximize efficiency and profitability.
• Coordinate revenues and accounts receivable in line with lease obligations and Guardian policies.
• Maintain confidentiality of resident, property, owner, and Guardian information.
• Direct day-to-day activities of property staff; hire, discharge, evaluate, coach and discipline as directed.
• Accurately record time worked and approve time records daily.
• Oversee leasing activities and tenant compliance.
• Identify leasing prospects and respond to inquiries as needed.
• Collect delinquent accounts per legal guidelines and coordinate with accounting on rent roll accuracy.
• Work with Portfolio Manager to manage vendors and approve invoices.
• Collaborate with corporate to manage the property as a team.
• Lead site staff meetings and document minutes for the corporate office; drive process improvements.
• Perform other duties as assigned by the Portfolio Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space. With more than 400 team members, our management portfolio consists of 149 communities across five states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.