Overview
Job title: UX/UI Designer
Location: Englewood, Colorado 80112
Duration: 6 months with possibility to hire (C2H)
Job description
This is a hybrid role focused on designing, developing, and implementing user-centered solutions for call center operations and customer-facing tools. You will leverage AWS Connect to create high-quality experiences for both agents and customers, optimizing customer journeys and streamlining agent workflows.
Responsibilities
- Design, develop, and implement seamless, user-centered solutions for call center operations and customer-facing tools.
- Leverage AWS Connect to create high-quality experiences for agents and customers, optimizing customer journeys and streamlining agent workflows.
Qualifications
- Bachelor\'s degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or a related field.
- 5+ years of experience in UX/UI design and development, with a focus on solutions for call centers and customer-facing tools.
- Proven experience with AWS Connect, including developing contact flows, IVR systems, and integrating with third-party applications.
- Hands-on experience with AWS services such as AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
- Strong experience in both UX/UI design and development, with expertise in AWS Connect to design, develop, and implement solutions for call center operations.
About Dexian
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Dexian\'s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.