Encore Global is hiring: Seasonal Event Technician, Audio Visual - Hyatt Regency

Position Overview

A seasonal Technician is responsible for the set up and operation of basic/small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

This seasonal position will have a start date of September 2025 and end date of May 2026. Seasonal full-time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance.

Key Job Responsibilities

• Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Customer Service: Strives to exceed the expectations and needs of internal and external customers, maintains a positive relationship with all clients through effective communication, meets with guests on site to ensure that their needs are met, and monitors events and checks in on customers throughout the day.
• Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues, handles equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately, uses the equipment sheets to determine the equipment scheduled for set up and for strike, interacts with other staff and outside vendors for equipment, increases revenue by utilizing floor up-selling techniques, works with clients to finalize invoices, and completes order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required, Associate’s degree preferred.
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio visual experience or equivalent in educational environment preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership.
• Do The Right Thing: Instills Trust, Safety Conscious.
• Drive Results: Action Oriented.
• See The Big Picture: Tech Savvy.
• Value People: Communicates Effectively.

Work Environment

Hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.

Physical Requirements

• Occasionally: Peripheral Vision, Carrying 51-100 lbs, Pushing/Pulling Over 100 lbs.
• Frequently: Color Vision, Depth Perception, Lifting 16-50 lbs, Carrying 16-50 lbs, Pushing/Pulling 16-50 lbs & 51-100 lbs.
• Continuously: Close Vision, Distance Vision, Hearing, Lifting 0-15 lbs, Carrying 0-15 lbs, Pushing/Pulling 0-15 lbs.

Hourly Pay Range: $15.10 - $18.48

Encore is committed to providing the best benefits options for our employees and families.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.