At GREY, we create Famously Effective ideas that move people, business, and the world forward – harnessing the power of creativity to solve business problems – for the world’s most influential brands. Our core values – creativity, unity, empathy, and service – power the work we do in each of our 25+ studios across six continents.
Overview
We’re looking for a Community Manager to join GREY's growing (and very fun) Social Team. This role will primarily focus on a household goods brand in a unique moment: coming off of a major, well-received campaign and ramping up its social presence in exciting new ways. This brand is eager to experiment, open to creative ideas, and sees community management as a critical driver of success.
You’ll be the person bringing brands to life in comment sections, cultural conversations, and real-time moments. You’ll balance wit and warmth with discernment — knowing when to jump into a trend, and when to hold back. You’ll also provide insights and reporting that help shape larger strategies, working closely with cross-functional partners along the way.
Key Responsibilities
- Manage daily community engagement across TikTok, Instagram, Facebook, and other social platforms.
- Respond to comments, questions, and messages in a timely, brand-appropriate way.
- Proactively monitor cultural trends, conversations, and brand mentions, bubbling up opportunities to the broader team.
- Escalate sensitive issues or customer service concerns quickly and appropriately.
- Write and edit copy that reflects each brand’s unique voice and personality.
- Contribute to content briefs and calendars, providing insights rooted in community behavior and culture.
- Deliver community-focused reports with key metrics, insights, and recommendations; present findings to internal teams and clients.
- Stay current on social platform updates and best practices; share learnings with the team.
What You’ll Need
- 2+ years of social media experience, with a focus on community management.
- Proven experience helping brands enter trending conversations in a way that feels authentic.
- Strong writing skills and comfort adapting to different brand voices.
- Experience creating community reports and presenting them to clients.
- Familiarity with tools like Sprout Social, Brandwatch, or similar platforms.
- Agency experience (or experience working directly with clients) preferred.
- Responsible, discerning, and trustworthy — you’ll be logged into multiple brand accounts daily.
Who You Are
- Culturally plugged in: You’re on top of internet culture and know how to identify opportunities before they peak.
- Discerning: You understand that not every trend is right for every brand, and you know when not to engage.
- Collaborative and kind: You thrive in cross-functional environments and build strong relationships quickly.
- Proactive and independent: You take initiative and mine for opportunities without waiting for them to be handed to you.
The base salary range for this position is $45,000 - $100,000 USD. We offer a competitive benefits package.
GREY is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.