Assistant Community Manager Job at The Community Builders, Inc. in Cincinnati

About The Community Builders, Inc. (TCB): Join a growing organization that is strengthening neighborhoods across the nation. TCB is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential.

Position Description: Under the direction of the Community Manager, the Assistant Community Manager is responsible for leasing, compliance, maximizing rental income and customer service. This role emphasizes operations administration, meeting compliance objectives, resident retention, and providing a quality living experience for residents. Certification in COS and LIHTC strongly preferred.

Responsibilities

• Assists with daily site operations, maintaining open communication with the Community Manager, Resident Specialist, Community Life and Service Maintenance staff regarding issues.
• Monitors, directs and tracks performance of leasing, retention and re-certifications to meet a 97% physical occupancy goal. Anticipates vacancies and proactively attracts new tenants.
• Prepares re-certifications, leasing applications, verifications, occupancy agreements and reports.
• Screens applicants to ensure compliance with Tenant Selection Plan and regulatory requirements.
• Keeps informed of market conditions and updates competitive market analysis quarterly.
• Enters and codes invoices, posts rents, makes deposits and maintains accurate resident ledgers.
• Monitors rent balances, collects rents, and sends out late or quit notices as required.
• Participates in all aspects of managing a property, including business goals, budgeting, risk management, physical assets, maintenance, compliance, reporting, and personnel management.
• Oversees office functions, including office hours, filing, computer systems, and reports.
• Inspects property, picks up litter, and reports issues to Service Maintenance Manager.
• Handles resident issues and concerns, partnering with the Community Manager as needed.
• Inspects market-ready units for acceptance to lease and for resident move-in.
• Assists in recruitment, training, supervision and motivation of team members and participates in annual reviews and performance management process.
• Performs other duties as required.

Qualifications

• College degree or 3+ years in progressive Residential Property Management, Hotel, Hospitality or Retail Management required.
• 2+ years of experience in Property Management, Hotel, Hospitality or Retail required.
• Industry designations (COS, LIHTC, ARM, etc.) preferred.
• Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required.
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required.
• Proven excellent customer service skills required.

Benefits

• Medical, dental, and vision insurance
• 12 paid holidays and tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantaged accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.