Navy Region Southeast Fleet and Family Readiness (FFR) is hiring: Library Techni

Overview

This position is assigned to Non-appropriated Fund (NAF) Navy General Library Programs; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9); Commander, Navy Installations Command (CNIC); Southeast and/or Naval Air Station Whiting Field. The purpose of this position is to provide front desk, program, and customer service support in Navy MWR main libraries, branch libraries, and resource centers.

Responsibilities

• Welcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.
• Registers library users so that these patrons may borrow library materials.
• Circulates library materials to patrons (checking library materials in and out) using Integrated Library Systems (ILS) software.
• Removes items from the book drop daily and clears these items from patron accounts.
• Reports high circulation items in poor condition or missing to supervisor.
• Compiles weekly overdue reports and calls patrons regarding overdue items; requests return of materials.
• Reports overdue materials issues to supervisor for resolution.
• Completes weekly, monthly, and quarterly program and collection usage reports.
• Assists with processing interlibrary loan requests.
• Reshelves new and returned library materials.
• Responds to routine and non-technical requests for information and assistance to locate virtual and physical library materials.
• Assists with collection weeding projects and patron computer usage; troubleshoots minor hardware and software issues.
• Assists patrons with library equipment (printers, copiers, computers, projectors, makerspace and gaming devices).
• Maintains knowledge of current and upcoming library programs to recommend to patrons, and maintains knowledge of other MWR programs to cross-promote.
• Maintains library displays and ensures marketing materials are current and well-stocked in targeted areas on base.
• Ensures cleanliness of the library space through general housekeeping and completes required trainings on time.
• Promotes customer service excellence in all professional and patron interactions.
• Assists library programmers with program preparation, setup, and teardown, and supports program execution and outreach.
• Researches current library program trends and recommends popular programs to leadership.
• Performs other duties as assigned.

Requirements

• Must meet Federal Employment suitability requirements and successfully complete background investigation. Background investigations are conducted using fingerprint identification and background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid State driver’s license is required to operate motor vehicles.
• Must have salary sent to a financial institution by Direct Deposit/Electronic Funds Transfer.
• Selective Service Registration is required for males born after 12/31/1959.
• This position requires regular contact with children under 18 and a favorable determination of suitability, plus periodic re-verification of multiple agency records.

Qualifications

In order to qualify, your resume must demonstrate experience and/or education, knowledge, skills, and abilities relevant to the duties. Government positions must include pay plan, series, grade, dates, and agency address; non-government positions must include complete address and dates. You will receive credit for qualifying experience, including volunteer and part-time experience. You must clearly identify duties and hours per week for each position. You must complete an occupational questionnaire and ensure your RESUME supports your answers.

Specialized experience directly related to the duties above, at the next lower level or equivalent, must include:

• Knowledge of basic library service operations and front desk library operations that include circulations.
• Knowledge of other MWR programs and their purpose; knowledge of technology devices and software applications.
• Excellent customer service skills; ability to use technology and Microsoft Office applications; typing ability; reading comprehension and basic math; public speaking.
• Ability to work independently and as part of a team; strong written and oral communication.

Note: The following statements may appear in the application: you will receive credit for volunteer and part-time experience; the application may require completion of an occupational questionnaire; your resume must support your answers.

Additional information

The Federal government offers a comprehensive benefits package, including medical, dental, life insurance, retirement, 401(k), annual and sick leave, and tuition reimbursement. Other information:

• Equitable equal opportunity employer; reasonable accommodations available on request.
• Drug-free workplace policy.
• Salary dependent on experience and/or education.
• Travel requirements may apply and may require a Government-issued Travel Card.

This vacancy may be used to fill additional vacancies within 90 days of closing date. This is a non-critical, sensitive position requiring access to IT systems and/or PII; an ANACI background check may be required. REAL ID or passport may be required for access to government facilities. Ensure you review the vacancy announcement in its entirety.

Job details

Seniority level: Entry level

Employment type: Part-time

Job function: Other

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