Full-Time Circulation Support Staff (Central Library) Job at City of Charlottesv

Overview

Jefferson-Madison Regional Library is seeking candidates for a full-time Circulation Support Staff position at the Central Library. The staff member will be highly motivated and support JMRL's Mission Statement to foster personal growth and life-long learning by connecting people with ideas, information, and each other.

The preferred starting salary for this position is $15.75 an hour ($32,760.00 annually). This is a full-time, non-exempt position which provides benefits including 13 paid holidays plus 1 floating holiday, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, City's retirement options, gym membership reimbursement, and continuing education/training opportunities.

• For a general summary of benefits offered by the City, please click the benefits tab on this posting, or visit the City of Charlottesville Employee Benefits page (URL: https://www.charlottesville.gov/1047/Employee-Benefits).
• The City of Charlottesville manages its own retirement system and does not participate in VRS; there is a Portability Agreement with VRS and certain provisions must be met. Contact the City's Benefits Administrator at 434-970-3462 for questions about the Portability Agreement.

Responsibilities

• Provides all library circulation services, including checking circulating materials in and out and assessing materials for damage or missing parts.
• Explains and enforces library policies and procedures.
• Registers patrons for library cards.
• Handles patron inquiries, both in person and on the telephone.
• Processes holds for pickup in-branch or at other service locations.
• Sorts, shelves, and shifts library materials.
• May assist patrons with routine library services such as faxing, printing, copying, and computer needs.
• Collects library fines and fees for damaged items, replacement costs, and overdue items. Maintains and balances cash drawer, counts drawer at closing, and resets the register at opening.
• Follows library procedures for opening, operating, and closing library branches.
• May assume responsibility for a department/library in the absence of a supervisor/manager.
• Checks in magazines and newspapers and ensures they are in the correct place in the library.
• May process interlibrary loans; research patron requests, contact potential lending libraries, and process incoming and return loans.
• Flexible schedule including days, evenings, and weekends.
• Responsible for appropriate use and maintenance of JMRL equipment and resources, including work time.
• Regular and reliable attendance.

Other Duties

• Performs additional duties to support operational requirements as apparent or assigned.

Education and Experience

Candidates may qualify by demonstrating the required knowledge and skills outlined for the job through experience(s) other than formal education.

• High School or GED and previous experience working in a public customer service environment and working with Windows.

OR

• Previous experience working in a public customer service environment and working with Windows.

OR

• An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above.

Certifications/Licenses/Other Requirements

• Required to successfully pass a pre-employment background check.

• Requires a flexible schedule including days, evenings, and weekends.

Knowledge, Skills, Abilities and Other Characteristics

Job Knowledge:

• Knowledge and ability to apply, explain and enforce library policies and procedures.
• Knowledge of computer hardware.
• Knowledge of Dewey Decimal system.

Reading:

• Intermediate: ability to read and understand written materials such as newspapers, magazines, journals, multi-step instruction manuals, and reference materials.

Writing:

• Basic: ability to write simple letters, paragraphs and sentences containing subject, verb, and object, and/or series of numbers, names, and addresses.

Math:

• Basic: Ability to perform the four basic arithmetic operations and to perform functions related to funds handling and deposits.

Communication Skills:

• Routine: regular and routine interaction involving providing or exchanging information.

Independence and Decision-Making:

• Requires General Direction: follows general instructions or SOPs with some discretion in decision-making. Performance is reviewed regularly.

Technical Skills:

• Basic: uses standard technical skills appropriate to the assigned job responsibilities.

Fiscal Responsibilities:

• Receives and disburses funds and prepares money for deposit.

Supervisory Responsibilities:

• No responsibility for direction or supervision of others.

Other Characteristics:

• Strong public service orientation and ability to handle tedious or exacting work, frequent interruptions, and possible difficult interactions.
• Requires a flexible schedule including days, evenings, and weekends and ability to work as part of a team.

Physical Demands

• Medium work: exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Work requires pushing/pulling, standing for extended periods, stooping, bending, and carrying.
• Must be able to communicate information clearly and observe details at close range.

Work Environment

• Work is performed in an office environment with possible extended computer use, monitor glare and dust. The noise level is usually quiet.