Wagner Equipment is hiring: Service Writer in Albuquerque

Join to apply for the Service Writer role at Wagner Equipment.

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate: $71,000.00 - $97,000.00 annually

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

Essential Functions

• Initiates and closes all shop work orders as necessary
• Creates service estimate for customers prior to beginning work
• Coordinate with customer regarding service estimate and approval prior to beginning work
• Schedules and maintains records on safety training, vehicle inspections, etc.
• Handles all incoming calls pertaining to scheduling of shop work and customer inquiries for all shop related areas
• Reviews work orders, warranty jobs, daily hours and determines
• Reviews and approves daily hours on each work order
• Reviews service Work In Progress for work orders closed in shop and open in service accounting
• Reviews all customer jobs with shop manager or designee to ensure that work, as requested, was completed
• Complete & submit parts exchange core reports in a timely manner
• Organize & maintain all paperwork for work orders, current library of publications, and files on PO’s and canceled PO’s
• Checks all requisitions for proper coding
• Figures dollar amounts on firm rates
• Other duties as assigned by manager

Required Education and Experience

• High School Diploma or GED
• 2 years vocational training preferred
• 5+ years’ experience as a technician or comparable position
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• 1+ years sales experience
• 1+ years supervisory/management experience

Supervisory Responsibilities

• Assigns work orders and schedules workload of technicians
• Directs Service Clerk in clerical functions where applicable
• Provides input into the annual Performance Reviews

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Ability to direct the work of others
• Ability to work in a fast-paced environment
• Warranty training/knowledge
• Basic knowledge of Microsoft Word and Outlook
• Basic knowledge of DBS
• Basic knowledge of SIMSI
• Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment

• Noise: Moderate
• Indoors

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer