Community Manager Job at TBG | The Bachrach Group in Madison

Community Manager

The Community Manager plays a key leadership role in overseeing the operations, growth, and overall success of a residential community. This position is responsible for managing day-to-day operations, leading staff, supporting residents, and ensuring compliance with housing regulations.

Responsibilities:

• Drive community performance by managing occupancy, rent collection, property maintenance, and resident relations.
• Conduct regular property inspections to ensure compliance with policies on parking, curb appeal, pets, and maintenance.
• Oversee rent collection and manage delinquent accounts.
• Hire, train, and manage performance of Assistant Community Managers and Maintenance Technicians.
• Develop and monitor budgets for labor and operations, ensuring adherence to financial targets.
• Enforce policies, rules, and procedures for residents, visitors, vendors, and staff.
• Lead sales and marketing activities including home listings, promotional materials, lead follow-up, and sales documentation.
• Manage new home inventory, including setup, inspections, utilities, and title until sale completion.

Qualifications:

• High school diploma required; college degree preferred.
• Minimum 3 years of management experience in property management, retail, or hospitality.
• Strong leadership and delegation skills.
• Experience in budgeting, financial management, and analysis.
• Proficiency in office software; experience with rent/property management software preferred.
• Knowledge of fair housing laws and property management regulations.
• Bilingual in English/Spanish preferred.

Supervisory Responsibilities:

• Directly manages Maintenance Technicians and Assistant Community Managers.

Key Competencies:

• Builds positive relationships with employees and residents through respect, empathy, and responsiveness.
• Demonstrates integrity, accountability, and compliance with policies and regulations.
• Encourages collaboration, innovation, and continuous improvement.
• Provides clear vision, expectations, and feedback to staff.
• Achieves results through goal setting, follow-through, and accountability.

Additional Information:

• Exempt position.
• Salary with variable compensation.
• Requires occasional lifting (up to 20 lbs.) and outdoor work in varying weather conditions.
• Safety-sensitive role.
• Equal opportunity employer; employment contingent on background check and pre-employment screening.