Community Manager Job at Asset Living in College Station

Overview

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Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we believe Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. Asset Living is recognized as one of the nation\'s Best and Brightest Places to Work and ranked in the NMHC top 50 professionals. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Responsibilities

• The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. As a Community Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management.
• As an on-site leader, supervise all aspects of the property and staff to ensure compliance with Asset’s policies and procedures, safety and fair housing guidelines, and liability concerns.
• Essential Duties & Responsibilities
• Personnel Management
• Regular/daily onsite attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent techniques & company directives
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Address performance problems, document appropriately, communicate with direct supervisor and HR, and terminate when necessary
• Promote harmony and quality job performance through supportive leadership
• Ensure staff compliance with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through cost control and revenue & leasing improvement; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges to ensure timely submission
• Monitor timely receipt, reconciliation, and coding of all vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies & systems
• Ensure staff leasing techniques are effective in obtaining closure; follow-up procedures met; signing/documentation of leases, and reporting systems are accurate
• Handle resident complaints, concerns, and requests to ensure resident satisfaction
• Develop and implement resident retention programs (e.g., resident functions, promotions, monthly newsletter)
• Show, lease, and move in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Head emergency team for the property; ensure proper response and handling of all property emergencies within company guidelines
• Manage customer service and monitor service request turnaround and maintenance staff responsiveness
• Maintain property appearance with timely repairs; conduct regular property inspections and tours
• Plan and utilize property resources, equipment, and supplies economically; obtain bids/pricing from vendors
• Direct and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly communicate with others; may include repetitive motions; able to work overtime, weekends, and night hours for emergencies
• Remain stationary or move about required tasks; able to move between worksites
• Ascend/descend ladders, stairs, and other access points; move and lift objects up to 25 lbs; operate tools and vehicles; work in varying environments and temperatures

License/equipment

• Must have reliable transportation due to on-call requirement

Salary

Salary Range: $70,000 per year to $85,000 per year

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing and Sales

Salary and benefits are part of Asset Living’s total rewards package, including medical/dental/vision/Life/Disability insurance, 401K with employer matching, and performance bonuses where applicable. Full-time employees receive paid sick days and company holidays.