Assistant Community Manager Job at Mill Creek Residential in Los Angeles

At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements.

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes.

Responsibilities

• The Assistant Manager will be the “Manager on Duty” (MOD) in the absence of the Community Manager.
• Assist with scheduling and providing work assignments.
• Consistently improve the sales process through guiding, coaching, and training Senior/Leasing Consultants.

Sales and Marketing

• Warmly greet prospective residents and create a personal connection while determining needs and preferences.
• Answer all incoming calls and handle accordingly.
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner.
• Call or visit competitive properties to update market survey on a monthly basis.
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested.
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition.
• Assist in Social Media advertising as directed by the Manager.
• Assist in the preparation of move-ins.
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents.

Operational Standards

• Accept rents and make deposits.
• Maintain accurate records in Yardi.
• Update reports daily regarding notices to vacate, vacancy report, activity report and provide pertinent information to Community Manager.
• Participate in Revenue Management calls when applicable.
• Oversee normal duties of Concierge and Leasing Consultants.
• Complete all new lease and renewal paperwork, including related addendums.
• Enter accurate and timely data into appropriate information systems.
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential.
• Ensure compliance with all Federal, State and local laws.

Customer Service

• Understand and support the customer experience vision for Mill Creek Residential.
• Communicate service guarantees and customer service standards to prospective and current residents.
• Take ownership to personally address and resolve customer concerns in a timely professional manner.
• Support new residents during move-in process.
• Contribute ideas for improving resident satisfaction to the Community Manager.
• Participate in monthly property renewal program.
• Accept service requests from residents and route to service department for prompt processing.
• Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager.

Education and/or Experience

• High School diploma or equivalent (GED), Bachelor’s degree preferred.
• 2 years multi-family leasing or related property management experience or equivalent experience.
• Commitment to, and passionate for, providing outstanding customer service.
• Strong communication skills (written and verbal).
• Multi Family or related property management experience, retails sales or hospitality experience.

Skills/Specialized Knowledge

• Clearly communicate, speak, read, and write in English.
• Exercise professional judgement to take ownership of and resolve issues and problems with residents.
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community.
• Continuous research of area competitors.
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software.

About The Benefits Of Joining The Mill Creek Team

• Competitive compensation.
• Comprehensive medical, dental and vision.
• Employer sponsored short and long term disability, Life and ADD insurance.
• 401k with employer matching.
• Paid time off benefits: Vacation, Sick, Holidays.

Mill Creek is an Equal Opportunity Employer.