Library Walk Up Desk, Night Shift Student Technician Job at University of South

Library Walk Up Desk, Night Shift Student Technician

Join to apply for the Library Walk Up Desk, Night Shift Student Technician role at University of South Florida

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

Job Description

• Hourly Wage: $15.00/hr
• Work Location: This position will be at the USF Main Campus Library – Tampa, FL
• Average Number of Hours per Week: 20 hours per week
• Working hours for Fall and Spring Semester: Saturday 10am-6pm, Sunday 6pm-2am, Monday-Thursday 8pm-2am

Responsibilities

• Support clinical and academic system software residing on local user PC’s, servers and networked devices
• Provide Level I Service Desk support for hardware, software, and end-user inquiries
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Support system software used by the USF community and affiliates residing on local user PC's, smart phones, tablets, servers, and networked devices
• Perform basic hardware troubleshooting
• Assist clients with printing issues at our Walk-Up locations
• Provide client support for Online ID Card Request and Online Photo Submission processes
• Diagnose ID card functional issues and basic client identity issues, escalate as needed
• Print new and replacement cards on demand
• Monitor the incoming queue of online photo requests and approve/disapprove for printing
• Perform basic card printer operations

Special skills:

• Understanding of computer systems and peripheral equipment
• Strong customer service skills with empathy and de-escalation techniques
• Troubleshooting skills for client technology issues
• Adaptability in a dynamic technical environment
• Critical thinking and problem-solving aptitude
• Excellent time management
• Experience with Apple and Android mobile devices
• Ability to work effectively in a diverse team with high workload
• Strong communication skills across various stakeholder groups via multiple platforms

Qualifications

Minimum Qualifications: Must be current USF student during the appointed semester, and meet the requirements of USF

Preferred Qualifications:

• Experience with Windows OS and Mac OS X
• One year of experience in a customer service role
• Technical documentation experience
• Two years of college experience

The University of South Florida is an Equal Opportunity/Affirmative Action/Equal Access Institution.