BUSINESS ANALYST-LOSS MITIGATION AND ADMIN SUPPORT- FIRSTBANK PR Job at FirstBan

Business Analyst-Loss Mitigation and Admin Support-FirstBank PR

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Business Analyst designs, develops reports and dashboards utilizing the information from various sources which are stored in web-based and data warehouses (repositories) for the Collection Department and various Management teams with a high degree of confidentiality. The Business Analyst collects, manages, and analyzes the information received and produces management reports with the information for decision making on planning, organizing and operational strategies.

What You’ll Need to Succeed

• Knowledge of database warehousing and information systems to develop and produce recurring or one-time reports and ensure the information flows timely and securely to, from and within the organization
• Integrates multiple data sources to retrieve information, develop and produce daily, monthly, quarterly and yearly reports of all consumer products
• Develops reports accurately and within the required time frame
• Provides analytical support to management inquiries
• Determines the most appropriate analytical technique to explicitly generate the required information
• Process and analyze large amounts of information, manage formulas, and display it in Excel format and pivot tables
• Analyzes results of procedures reviews and presents recommendations to Management as to mitigate risks and/or increment performance, and/or client service quality
• Devise and implement efficient ways to organize, store and analyze data with attention to security and confidentiality
• Maintain databases, spreadsheets and other tools used in the analysis up to date
• Detail oriented to locate and fix errors in an accurate and timely manner
• Cross train others on how to use and create reports as a contingency measure to avoid delays
• Maintain reporting procedures updated

What You’ll Need:

• Bachelor's Degree in Business Administration or related field is required for the position.
• 1-2 year experience needed to be able to perform the functions of this job.
• Relevant background in analysis of data is required.
• Strong knowledge of Excel needed.
• Interpersonal communication skills to respond promptly to internal customer needs
• Team Work: Contributes to building a positive team spirit
• Ethics: Treats people with respect and upholds organizational values
• Quality: Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality
• Ability to organize and prioritize work to meet critical deadlines
• Ability to maintain confidentiality
• Hands-on experience in MS Office (Word, Excel and PowerPoint)
• Good verbal and written communication in both English and Spanish
• Anticipates and provides service excellence to both internal and external customers
• Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services
• Delivers clear, effective communication and takes responsibility for understanding others.
• Understands how the organization works, including current and future policies, practices and trends
• Identifies problems and conducts appropriate analyses involving others to searches for best solutions
• Takes initiative and assumes personal accountability for goals, outcomes and deadlines
• The employee understands the organization’s vision and upholds the organization’s values in everyday words and actions.
• At higher levels the employee takes a long-term view and shares with others the vision and the organization path ahead.
• Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively
• Demonstrate curiosity for learning and perform activities to make the most of their skills and boost potential in self and others
• Creates a view of change as an opportunity and inspires others.
• Looks for new ways to experiment with new ideas and approaches

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER