Studio Manager Job at Lucid Motors in San Jose

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Leading the future in luxury electric and mobility. At Lucid, we aim to introduce the most captivating luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles are intuitive, liberating, and designed for the future of mobility. We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision serves the individual and the environment. Come work alongside accomplished minds in the industry. We offer competitive salaries and a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, this is the right place for you.

As a Studio Manager within a Lucid Sales Studio, your primary responsibility will be to directly manage, coach, develop and support a sales team with the successful articulation and delivery of the Lucid brand and ownership experience. This role reports to the Market Leader to lead the studio team and processes that enable the studio to achieve their sales targets.

Business Health

• Coach and motivate the sales team to meet sales, test drives, delivery, and productivity goals
• Demonstrate sales leadership by role-playing and having an active presence in customer-facing locations
• Train and develop team on sales, financing and delivery processes
• Analyze data to determine optimal business strategies
• Set individual goals for your team, ensuring processes and routines build pipeline and create owners to reach studio goals
• Ensure the team is fluent in all aspects of Lucid product knowledge and relevant automotive industry offerings, and competitive landscape
• Drive for excellence in all areas of business focused on reaching expectations for the respective location

Employee Engagement

• Provide targeted coaching and skill development for Sales Specialists and Brand Ambassadors to excel in performance metrics with weekly one-on-one meetings
• Recruitment, training and development of a high performing and customer-focused team, ensuring all positions are filled in a timely manner
• Provide leadership and coach all members of the Sales Team to ensure a seamless experience for customers and the Lucid community
• Develop inclusive, diverse, and high performing teams through efficient processes and teaching moments
• Set sales goals, timelines, and target lists for Sales Specialists and track results to ensure timely execution on lead generation and market initiatives
• Demonstrate confidence in operations and plan all aspects of the business including monthly sales attainment plans and communication of results to the team
• Manage leads, appointments, reservations and motivate a team to deliver results by communicating company initiatives and engaging team through effective coaching and training

Customer Experience

• Ensure all employees provide best-in-class experience in every interaction on the studio floor, test drives, and follow up on leads
• Empower and guide employees through challenging customer concerns to act in the customer’s best interest while supporting Lucid’s mission
• Act as a Senior Sales Advisor for high-potential customers
• Clientele management for VIP customers
• Lead coaching and training to deliver an exceptional experience that touches both the heart and mind of the customer

Studio Operations

• Own operations within the studio to ensure the customer journey is frictionless from reservation through delivery
• Supervise merchandising, product inventory and display
• Manage and coordinate Studio team scheduling
• Partner with Retail Operations and coordinate with vendors and service providers as needed
• Ensure facility maintenance and showroom presentation adhere to brand standards
• Thrive in a fast-paced environment where innovation is inevitable and change is expected
• Assist with daily operations as needed

Qualifications

• 5+ years of store management experience in retail, luxury or hospitality
• Automotive sales management experience preferred
• Bachelor’s degree or equivalent experience in business, sales, or related discipline
• Experience leading a sales-focused team that can achieve targets
• Experience making data-driven decisions and holding teams accountable to KPIs
• Experience leading inclusive and collaborative environments
• Acts with urgency and champions excellence in company objectives
• Proficient in English; a secondary language is a plus
• Proficient in Microsoft Office, CRM tools (e.g. Salesforce), and retail systems
• Passion for electric vehicles and premium vehicle markets
• Ability to work evenings and weekends in a retail environment
• Valid driver’s license with no suspensions in the past year and ability to obtain DMV Salesperson License
• Physical ability to twist, bend, squat, reach, and stand for extended periods

Equal Opportunity Employer: Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable laws.

Salary Range: The compensation range for this position is location-dependent. Base Pay Range (Annual): $100,800—$138,600 USD.

Additional Compensation and Benefits: Lucid offers competitive benefits including medical, dental, vision, life and disability insurance, vacation, 401k, and potential equity or discretionary incentive programs depending on role and performance.

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To all recruitment agencies: Lucid Motors does not accept agency resumes. Do not forward resumes to our careers alias or Lucid employees. Lucid Motors is not responsible for fees related to unsolicited resumes.