Idaho Staffing
Emergency Communications Officer/911 Dispatcher
Idaho Staffing, Emmett, Idaho, United States, 83617
Emergency Communications Officer/911 Dispatcher
Emergency Communications Officer/911 Dispatcher plays a critical role in emergency response by handling incoming calls for law enforcement, fire, and medical emergencies, serving as a critical link between the public and emergency services, ensuring effective and timely responses to emergencies. Essential Duties and Responsibilities: Answering Calls: Receive emergency calls from the public and gather essential information such as the nature of the emergency, location, and any immediate threats or risks. Prioritizing and Dispatching: Assess the urgency of each situation, prioritize calls, and dispatch the appropriate emergency responders (police, fire, or medical) to the scene. Providing Instructions: Offer instructions to callers on how to manage the situation while help is on the way, such as CPR guidance, fire safety steps, or how to stay safe during a law enforcement situation. Monitoring and Coordinating: Maintain communication with responders during an emergency, providing updates, additional information, and coordinating responses between various agencies. Documenting: Accurately log call details, actions taken, and dispatch times for legal documentation and reporting. Maintaining Calm: Stay composed in high-stress situations, offering reassurance and clear instructions to help manage panic or chaos. Job Description: Radio and paging software operation GIS map and AVL map operation Admin, 911, TDD telephone software operation Audio recording software operation Computer Aided Dispatch software system operation Sheriffs Office Dispatch records management Civil Protection Order, No Contact Order, Arrest Warrant, Missing persons, Stolen Article and Vehicle NCIC entry and on-going record entry, modification and other management Answering all in-coming Sheriffs Office administrative and 911 calls from 12 trunk lines Operation of radio software program to communicate with law, fire and EMS personnel Operation of computer aided dispatch software (CAD) Operation of mapping software applications Operation of Idaho Law Enforcement Telecommunications (ILETS) and National Crime Information Center (NCIC) systems Gathering, analyzing, and reporting critical information to first responders during routine and life and property threatening situations such as crimes in progress, medical emergencies, and fire/rescue incidents Providing pre-arrival instruction to callers by directing callers through procedures such as CPR, childbirth, controlling of blood loss, personal safety, scene safety and other instruction measures while emergency medical services are responding Managing communications of emergency personnel responding to incidents and assisting with incident operations during events such as code blue (persons not breathing), injury and non-injury accidents, armed persons, officer down responses, structure and grass fires etc. Taking protective actions for first responders by providing life-safety information during responses Analyzing conflicting and/or limited location information to direct first responders to the scene Negotiating with suicidal callers or hostage takers Deploying to the scene of planned events, major emergencies, or ongoing incidents Ecos must efficiently multi-task, have quick decision-making skills, use critical thinking, active listening, and have proficient written and verbal communications skills. Ecos must possess conflict resolution & problem-solving skills. Appear in court as subpoenaed. Performs miscellaneous job-related duties as assigned. Knowledge, Skills, and Abilities: Must type minimum 35 wpm Requirements: Must have a high school diploma or GED
Emergency Communications Officer/911 Dispatcher plays a critical role in emergency response by handling incoming calls for law enforcement, fire, and medical emergencies, serving as a critical link between the public and emergency services, ensuring effective and timely responses to emergencies. Essential Duties and Responsibilities: Answering Calls: Receive emergency calls from the public and gather essential information such as the nature of the emergency, location, and any immediate threats or risks. Prioritizing and Dispatching: Assess the urgency of each situation, prioritize calls, and dispatch the appropriate emergency responders (police, fire, or medical) to the scene. Providing Instructions: Offer instructions to callers on how to manage the situation while help is on the way, such as CPR guidance, fire safety steps, or how to stay safe during a law enforcement situation. Monitoring and Coordinating: Maintain communication with responders during an emergency, providing updates, additional information, and coordinating responses between various agencies. Documenting: Accurately log call details, actions taken, and dispatch times for legal documentation and reporting. Maintaining Calm: Stay composed in high-stress situations, offering reassurance and clear instructions to help manage panic or chaos. Job Description: Radio and paging software operation GIS map and AVL map operation Admin, 911, TDD telephone software operation Audio recording software operation Computer Aided Dispatch software system operation Sheriffs Office Dispatch records management Civil Protection Order, No Contact Order, Arrest Warrant, Missing persons, Stolen Article and Vehicle NCIC entry and on-going record entry, modification and other management Answering all in-coming Sheriffs Office administrative and 911 calls from 12 trunk lines Operation of radio software program to communicate with law, fire and EMS personnel Operation of computer aided dispatch software (CAD) Operation of mapping software applications Operation of Idaho Law Enforcement Telecommunications (ILETS) and National Crime Information Center (NCIC) systems Gathering, analyzing, and reporting critical information to first responders during routine and life and property threatening situations such as crimes in progress, medical emergencies, and fire/rescue incidents Providing pre-arrival instruction to callers by directing callers through procedures such as CPR, childbirth, controlling of blood loss, personal safety, scene safety and other instruction measures while emergency medical services are responding Managing communications of emergency personnel responding to incidents and assisting with incident operations during events such as code blue (persons not breathing), injury and non-injury accidents, armed persons, officer down responses, structure and grass fires etc. Taking protective actions for first responders by providing life-safety information during responses Analyzing conflicting and/or limited location information to direct first responders to the scene Negotiating with suicidal callers or hostage takers Deploying to the scene of planned events, major emergencies, or ongoing incidents Ecos must efficiently multi-task, have quick decision-making skills, use critical thinking, active listening, and have proficient written and verbal communications skills. Ecos must possess conflict resolution & problem-solving skills. Appear in court as subpoenaed. Performs miscellaneous job-related duties as assigned. Knowledge, Skills, and Abilities: Must type minimum 35 wpm Requirements: Must have a high school diploma or GED