New York State is hiring: Radio Dispatcher/Radio Dispatcher Trainee in City of A

Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Overview

Title Radio Dispatcher/Radio Dispatcher Trainee

Occupational Category: Skilled Craft, Apprenticeship, Maintenance

Salary Grade: 12

Salary Range: From $30.37 to $35.32 Hourly

Employment Type: Full-Time

Jurisdictional Class: Competitive Class

Travel Percentage: 0%

Workweek: Variable

Workday: From 12 AM To 12 AM

Flextime allowed? No

Mandatory overtime? Yes

Compressed workweek allowed? No

Telecommuting allowed? No

County: Albany

Street Address: 200 Southern Boulevard

City: Albany

State: NY

Duties and Responsibilities

A Radio Dispatcher monitors, dispatches, and controls all radio traffic in the New York, Albany, Syracuse, or Buffalo Divisions, or a combination of several divisions, of the NYS Thruway Authority and maintains the only road information center encompassing the entire Thruway System. Dispatchers maintain contact with Thruway State Police by radio and relay information as necessary in the policing of the Thruway System; Bring reports of unusual occurrences to the attention of the State Police Sergeant and the Senior Radio Dispatcher for transmittal to appropriate officials; Maintain records of Thruway State Police, Administrative, Maintenance and Operations personnel; Operate a division and broadcast weather information for guidance of State Police, Maintenance Personnel and Roadside and Towing Service operators; Act as central information center for field personnel dealing directly with Thruway patrons; Record detailed accident reports called in by State Police and division traffic personnel; Log all reports of radio difficulty and conditions requiring emergency repairs to the Senior Radio Dispatcher; Maintain surveillance over vehicles carrying explosives or radioactive material; Log Civil Defense alerts and unusual accidents; Maintain various files including dispatcher logs and other records; Be knowledgeable of policies and procedures for Maintenance, Traffic Operations and Public Relations. The duties are often carried out under stressful conditions, and involve shift work within a 24-hour schedule including nights, weekends, and holidays.

Minimum Qualifications

Current New York State employee with one year or more of permanent competitive service as a Communications Technician 1 and eligible for transfer under Section 70.1 of the NYS Civil Service Law.

Transition: Qualified employee of the New York State Thruway Authority with 45 days of permanent competitive, non-competitive, 55b/55c or labor class service in a position at or above Grade 6.

GENERAL PUBLIC MINIMUM QUALIFICATIONS: Open Competitive: Six months of experience as a police, emergency services, or public safety dispatcher; or as a member of a paid or volunteer fire company or emergency medical services squad; or as a radio dispatcher of a mobile fleet; or in a traffic management center; or six months of active duty service as a dispatcher of military police or security personnel with an honorable discharge or under NYS Restoration of Honor Act; or military duty in the National Guard or Reserve; or experience as member of a SAR task force.

NY HELPS MINIMUM QUALIFICATIONS: Six months of experience as a police/emergency/public safety dispatcher; or as a member of a fire company or EMS squad; or one year as a radio dispatcher of a mobile fleet; or two years as a toll collector; or six months in a traffic management center; or one year of active military service with honorable discharge under NYS Restoration of Honor Act.

This title is part of the NY HELPS program. For the duration, it may be filled via a non-competitive appointment, meeting minimum qualifications. Future conversion to competitive status is expected. Employees may participate in promotion examinations for which they are qualified.

RADIO DISPATCHER TRAINEE

Must be age 18 or older, possess a high school diploma or equivalent, and successfully pass a background investigation performed by the New York State Police prior to appointment. After completing a one-year traineeship, progression to the full performance level is expected. Additional requirements for appointment include a background investigation with potential fingerprinting at time of appointment, the applicant covering processing fees, and consideration of all convictions reported.

Compensation and Benefits

This is a NYS Thruway Authority Unit 1 Teamsters position with an extensive benefits package including paid time off, sick leave incentive, NYS Retirement System, and 90% tuition assistance. Free on-site employee parking is available.

Salary details include base pay and additional components: Base Pay Range from Hiring Rate $29.51 up to Job Rate $31.95; Recruitment & Retention Pay: $3.37. For traineeships, starting salaries are listed (Trainee 1, SG-10) as $27.00. Current state employees’ salaries depend on hire-time.

Additional Information and Requirements

Eligibility: All potential candidates must be legally eligible to work in the United States. Documentation verifying identity and authorization to work may be required. The authority does not use eVerify and cannot sponsor visas. The Thruway Authority is an Equal Opportunity Employer and encourages applicants of all backgrounds. Reasonable accommodations are available upon request via accommodations@thruway.ny.gov or (518) 471-4321.

Some positions may require additional credentials or a background check to verify identity.

Application and Contact

Telephone: 518-436-2725

Fax: 518-471-5076

Address: 200 Southern Blvd, Albany, NY

Notes on Applying: Submit a resume and any documents proving eligibility to the contact information in this announcement. Include the Vacancy ID and Title in your email.

StateJobsNY 2025 NYS Department of Civil Service