FACEGYM is hiring: Studio Manager - Santa Monica LA in Santa Monica

Overview

POSITION: Studio Manager – Santa Monica

REPORTS TO: US Regional Manager

BASED AT: FACEGYM Studio

HOURS: 5 Days per week (Full Time)

RESPONSIBLE FOR: Leading and developing the studio team, driving exceptional customer experiences, overseeing daily operations, and supporting brand growth through events and initiatives

Our Company: FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA.

The FaceGym team is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.

Job Summary

The Studio Manager is responsible for overseeing the day-to-day operations across the studio, driving revenue and profitability, and leading and supporting a high-performing team. In this role, you will champion exceptional customer service, foster a positive and motivating work environment, and ensure consistent financial growth. This position reports to the District Manager for NY & LA.

Key duties and responsibilities

• Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
• Maintain a strong focus on client loyalty, assess occupancy rates, and inspire the team to continually improve occupancy and rebook goals
• Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable in discussing the programme with customers
• Manage studio inventory to ensure the studio is stocked with the necessary products and tools/equipment for the full range of workouts
• Ensure all team members adapt client conversations to strengthen interaction and engagement at all stages of the workout and maximize sales opportunities to achieve KPIs
• Adhere to health & safety guidelines for sterilization and storage of equipment; keep studios and work stations clean and presentable
• Support the team with overcoming selling challenges and create retail theatre to attract new customers during downtime
• Maintain exceptional customer experience by ensuring workouts are delivered in accordance with workout protocols
• Confidently manage and resolve customer complaints and challenges in the Studio and over the phone
• Build and continuously update knowledge on skincare, products, and workouts
• Be a positive, motivated, and well-informed team player
• Recruit new trainers and safeguard their induction program
• Ensure a high standard of personal hygiene and grooming guidelines for the team
• Accurately completing and checking all required paperwork and reports for the store and the team
• Be skilled on Zenoti system; ensure accuracy across the team
• Operate point of sale systems, card machines and tills
• Conduct bi-annual performance reviews for all team members and develop action plans to support growth and accountability
• Conduct investigations into employee relations matters when required, in partnership with the People team, ensuring fairness and confidentiality
• Support management cover across locations and sites to drive the business

Our Culture

At FaceGym we work hard to promote a working culture that is positive, inspirational and truly inclusive; our teams are diverse and this diversity drives our success. We believe people perform better when they can be themselves in a healthy and supportive team environment.

Person Specification

The ideal candidate will:

• Have at least 3 years experience managing a retail location of more than 10 individuals, demonstrating strong site management skills
• Have previous people management experience with a proven ability to lead and develop a team
• Be a motivational people leader who inspires high performance and engagement
• Have a can-do, entrepreneurial attitude to support and drive the business forward
• Demonstrate the ability to work under pressure and meet tight deadlines
• Possess excellent negotiation and communication skills
• Have strong numeracy skills, with the ability to analyse and interpret financial data effectively
• Be skilled at motivating and leading a team to consistently achieve and exceed goals

Why Join FaceGym?

At FaceGym, we’re committed to supporting our team with the same high standards we bring to our clients. When you join us, you’ll have access to:

• Comprehensive medical, dental & vision insurance for individuals and families
• Paid time off for both full-time and part-time team members
• Employer-sponsored life insurance and 401K retirement plan
• Confidential employee assistance programs
• Exclusive discounts on workouts and products
• Clear pathways for career progression and internal promotion
• Access to FaceGym’s Employee Discount Program

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries
• Health, Wellness & Fitness