The Keller Group
Job Description
Are you passionate about uncovering what makes users tick and transforming insights into meaningful digital experiences? The Keller Group is actively seeking a strategic UX Researcher to join one of growing and established clients in the Greater Phoenix Arizona area. We're looking for an experienced UX Researcher who thrives in a fast-paced, collaborative environment and is eager to make a tangible impact on products used by thousands.
In this role, you'll lead rapid, iterative research across multiple clients and product teams-turning data into design direction and advocating for user needs every step of the way.
What You'll Do
What You Bring:
Benefits:
Ready to shape better experiences through meaningful research?
Apply now and help us build the future with insight-driven design.
Are you passionate about uncovering what makes users tick and transforming insights into meaningful digital experiences? The Keller Group is actively seeking a strategic UX Researcher to join one of growing and established clients in the Greater Phoenix Arizona area. We're looking for an experienced UX Researcher who thrives in a fast-paced, collaborative environment and is eager to make a tangible impact on products used by thousands.
In this role, you'll lead rapid, iterative research across multiple clients and product teams-turning data into design direction and advocating for user needs every step of the way.
What You'll Do
- Lead Iterative Research: Plan and execute bi-weekly research sprints, including surveys, usability tests, and preference studies across various client accounts.
- Leverage Research Tools: Manage and optimize platforms like Hotjar, Maze, and our proprietary Ladder platform to continuously gather user insights.
- Analyze & Synthesize Data: Quickly assess both qualitative and quantitative findings to identify patterns, pain points, and opportunities.
- Deliver Clear Recommendations: Translate research insights into concise, actionable deliverables such as briefs, reports, and presentation decks.
- Collaborate Cross-Functionally: Work closely with designers, product managers, and developers to validate concepts and inform product strategy.
- Champion the User: Ensure user perspectives directly influence design decisions and business outcomes-both internally and with clients.
- Communicate Insights: Present findings clearly and effectively to a variety of audiences, adapting messaging for stakeholders, designers, and developers alike.
What You Bring:
- Education & Experience:
- Bachelor's degree in a related field (or equivalent work experience)
- 3-5+ years in UX research, ideally within an agency or fast-paced product environment
- Technical Expertise:
- Proficiency in tools such as Hotjar, Maze, UserTesting, or similar platforms
- Strong grasp of research methodologies including surveys, usability testing, and preference studies
- Data analysis skills (both qualitative and quantitative)
- Communication & Collaboration:
- Ability to distill complex findings into clear, impactful insights
- Experience creating polished, concise research deliverables that drive design decisions
- Comfortable juggling multiple projects and deadlines simultaneously
- Excellent written, visual, and verbal communication skills
- Mindset & Organization:
- Highly self-motivated with strong time management and organizational abilities
- Passion for advocating on behalf of users and driving user-centered design
Benefits:
- Hybrid Work Schedule (85% Remote ; 15% On-Site)
- Health, Dental, Vision Plans
- Office Lunches
- Team Events & Retreats
- Work on diverse, high-impact projects with top-tier clients
- Collaborate with a creative and strategic team of designers, researchers, and product thinkers
- Use cutting-edge tools and proprietary platforms to push the boundaries of digital research
- Be part of a culture that values curiosity, empathy, and continuous improvement
Ready to shape better experiences through meaningful research?
Apply now and help us build the future with insight-driven design.