UKG (Ultimate Kronos Group) is hiring: Sr User Experience Researcher (Quantitati

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About Role,

At UKG, we are building an AI-first suite that inspires every organization to become a great place to work through HR, pay, workforce management, and culture technology built for all. We have a strong people-focused culture and are bringing innovative, AI-enhanced technology to empower the 80,000+ organizations who use our products.

We are looking for a talented and passionate Sr. User Experience Researcher to lead mixed methods research that informs investments across UKG’s AI portfolio. You will work with cross-functional partners to identify critical features and experiences that deliver business & customer success.

Responsibilities:

• Conduct research studies using UXR qualitative and quantitative methods, and behavioral/log data analysis that deepen our understanding of the user experience and drive product strategy. Translate complex data and identify strategic opportunities.
• Help build product metrics measurement programs, platforms and reporting mechanisms to scale growing organizational needs.
• Develop and socialize a strategic point of view on key topics. Advise senior stakeholders and inform north star direction.
• Raise the methodological bar within the User Research team and mentor other team members.
• Co-lead ideation and co-creation activities with cross-functional partners and customers.

About you,

Minimum Qualifications :

• 4+ years of professional user research experience, with a demonstrated knowledge of User Experience best practices and end-to-end ownership of UX projects.
• Can conduct quantitative research at scale and demonstrate the use of a variety of research methods (log analytics, longitudinal programs, A/B testing, trigger-based automated surveys, conjoint, and discrete choice modeling).
• Extensive experience with quantitative analysis tools (e.g., SQL, Python, R, SPSS).
• Experience with quantitative data collection platforms (e.g., Qualtrics, SurveyMonkey, Forms).
• Demonstrated ability to develop creative and practical research approaches to complex user experience design problems.
• Experience facilitating design and ideation sprints. Familiarity with a variety of workshop methods and recipes.
• Experience in leveraging AI into work processes, decision-making, or problem-solving. This may include building AI-powered features, using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• BS/BA degree in Human Computer Interaction, User Experience, Cognitive Psychology, Human Factors or related discipline or equivalent experience.

Preferred Qualifications:

• Subject matter knowledge related to workforce management, human resource management and/or talent management is a plus.
• Experience with Enterprise software applications highly preferred.
• Familiarity with usage analytics tools and data visualization tools (e.g., Pendo, Looker, Tableau)
• Experience developing user experience metrics scales and measures.

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.