Tata Consultancy Services

Tata Consultancy Services is hiring: Video Conference Field support Engineer in

Tata Consultancy Services, New Albany, OH, United States, 43054

Join to apply for the Video Conference Field support Engineer role at Tata Consultancy Services

Job Description

Must Have Technical/Functional Skills

Video conferment support knowledge and experience

Basics of Network voice

Customer handling skill

Problem solving

Roles & Responsibilities

Perform installation and setup of new equipment as per request
Perform troubleshooting for TV or projector display related issues
Troubleshoot the wire connectivity “How to” and issues
Support and resolve “How to” queries raised by conference room users.
Troubleshoot the Audio & Video related issues that occurs in single device
Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.)
Perform break-fix on broken or faulty conference room equipment / hardware
Support & perform conference room hardware replacement / refresh process
Support conference room equipment Inventory management by working with customer & vendor
Perform Physical device reboots requested by engineering support team
Co-ordination with cross support teams
Willingness to travel to different close by sites

Generic Managerial Skills, If any

Verbal and written communication

Handling VIP users

Excellent interpersonal skill

Qualifications: BACHELOR OF COMPUTER SCIENCE

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $65,000 - $70,000 a Year

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