Brand Community Manager Job at Addition Management in San Clemente

Title: Brand Communications Manager

Location: San Clemente, CA

Salary: $85k - $110k

Medical Device Company is seeking a Brand Communications Manager to join their team!

RESPONSIBILITIES:

• Online Community & Crisis Management
• Keep an eye on how people talk about the brand online.
• Engage with users on platforms like Reddit, Quora, Instagram, Facebook, X (Twitter), LinkedIn, etc.
• Use tools like Dash Hudson to track brand sentiment and respond when needed.
• Help manage any negative feedback or online issues quickly and professionally.
• Product Authenticity & Anti-Counterfeit Work
• Work with global vendors to make sure Sofwave devices are real and traceable.
• Help set up QR codes on each device that link to its SKU number (product ID). This helps prevent fake devices from being sold or used.
• Light travel: 1–3 overnight trips per quarter.

REQUIREMENTS

• Experience in handling online crises or negative feedback is Key. Must be able to explain how you’ve handled a tough crisis situation.
• Familiarity with tools like Dash Hudson and other social media management platforms (Reddit, Quora, social media, etc.).
• Interest in aesthetics or beauty industry is a big plus.
• Bachelor’s degree in Communication, English, Marketing, PR, Sales, or a related field.