Encore is hiring: Event Technical Lead, Audio Visual - Las Vegas in Las Vegas

Overview

Event Technical Lead, Audio Visual - Las Vegas. Join to apply for the Event Technical Lead, Audio Visual - Las Vegas role at Encore.

The Technical Lead is responsible for intermediate level setup and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Responsibilities

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Complies with all Company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.
• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
• Maintain positive relationships with clients through effective communication.
• Meet with guests on site to ensure needs are met and equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Understand and foster the hotel/client relationship.
• Understand the technical aspects of the job and demonstrate advanced operational ability to troubleshoot and problem solve with equipment and software issues.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Understand company processes, follow procedures, and complete systems entry and paperwork accurately.
• Use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors for equipment; utilize floor up-selling techniques; work with clients to finalize invoices; and work within Encore systems and applications as needed.

Qualifications

• High school diploma required; Associate’s degree preferred.
• 2-3+ years of customer service or hospitality experience preferred.
• 2-3+ years of audio-visual experience required.
• Valid driver’s license required for team members who may operate Company vehicles.
• Internal applicants must meet training and certification requirements as determined by Encore’s Global Learning Training Program; review the requirements at https://tinyurl.com/yaznwvk7.
• External applicants must meet/validate and complete all training and certifications required within 60 days of start date; view career path at https://jobs.encoreglobal.com/en/career-paths.
• Additional DOT requirement may be required if applicable.
• Must be able to lift 50 lbs.

Physical Requirements

• Team members must be able to meet the physical demands of the essential job functions. Reasonable accommodations may be made.
• Standing, walking, and lifting requirements as described in the original posting (summarized): Sitting 2-3 hours; Standing 4-5 hours; Walking 4-5 hours; Stooping 2-3 hours; Crawling 2-3 hours; Kneeling 2-3 hours; Bending 2-3 hours; Reaching above head 2-3 hours; Climbing 0-1 hours; Grasping 4-5 hours; Lifting 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; Over 100 lbs occasionally.

Work Environment

• Hotel/convention center environment with exposure to outdoor temperatures, dirt, sand and/or dust; generally moderate noise levels.
• High-end audiovisual equipment and electrical components; occasional work at heights via lifts and ladders; irregular hours including days, evenings, weekends, and holidays.
• Work may occur at multiple hotel locations or venues and travel may be required.

Compensation and Benefits

• Hourly Pay Range: $26.00 - $27.00.
• Compensation determined based on qualifications, location, travel, experience, and skills; eligible for overtime, bonuses or incentives where applicable.
• Encore is committed to providing benefits options for employees and families; view benefits options worldwide.
• Encore is committed to an inclusive culture and belonging.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology
• Industries: Events Services

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