Community Manager Job at Asset Living in San Diego

Community Manager role overview and requirements.

Overview

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. You will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As on-site leader, you will supervise all aspects of the property and staff to ensure compliance with company policies, safety and fair housing guidelines, and liability concerns.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent techniques & company directives
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with training benchmarks
• Complete weekly/daily office & maintenance staff schedules and assignments
• Address performance problems; document, communicate with supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure staff compliance with Company policies and procedures

• Financial Management
• Achieve strong net operating income through cost control and revenue & leasing improvements; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate

• Strategic Leasing Management
• Develop yearly marketing plan and use marketing strategies & systems
• Ensure leasing techniques are effective in obtaining closures; follow-up, signing/documentation, and reporting are accurate
• Address resident complaints, concerns, and requests to ensure satisfaction
• Develop and implement resident retention programs
• Effectively show, lease, and move in prospective residents

• Administrative & Maintenance Management
• Ensure administrative & leasing reporting is accurate and submitted on time
• Head emergency team for the property and respond to property emergencies per guidelines
• Maintain property appearance; conduct regular inspections and ensure timely repairs
• Plan and utilize property resources, equipment, and supplies economically
• Direct maintenance, construction, and rehabilitation activities to ensure quality and expediency

• Other
• Must have reliable transportation due to on-call requirements

Qualifications

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in housing, or related experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Ability to communicate with others, operate in various environments, and work overtime, weekends, and nights as needed
• Regularly required to stand or sit for extended periods and to move about the property
• Occasionally required to ascend/descend ladders and stairs; lift up to 25 lbs; work in varying temperatures and outdoor conditions

Licenses/Equipment

• Must have reliable transportation due to on-call requirements

Compensation and Benefits

Salary Range: $30 per year to $32 per year

Note: This description may not be all-inclusive and may be amended at any time. Total rewards package includes benefits (medical, dental, vision, life, disability insurance), 401K with employer matching, and bonuses where applicable. Full-time employees also receive paid sick days and company holidays.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales