Senior Social Media Manager Job at Keywords Studios in Granite Heights

Overview Join to apply for the Senior Social Media Manager role at Keywords Studios . The position is posted in multiple locations, and the role will be 100% remote. Keywords Studios has a global team of over 12,000 professionals across 70+ studios in 26 countries. The company provides a range of solutions for video games developers and publishers, including art and audio, testing, localization, and Player Engagement services such as technical support, community management, and trust & safety for AAA and indie studios. Join us in our mission to build engaging player communities and deliver outstanding experiences. This role focuses on strategic social media work, creating and managing high-impact content calendars across multiple platforms, from ideation to analysis and reporting. Strategy development and implementation are key aspects of the position. If you’re excited to make an impact, mentor others, and contribute to a positive team culture, we’d love to meet you. Responsibilities Engage directly with players by responding to comments on different social media platforms. Collaborate with team members to align on Tone of Voice, FAQs, and response guidelines to provide clear community communication. Cover as the main point of contact for Community Managers when the CM Lead is on holiday or sick leave. Manage client interactions when the CM Lead is unavailable. Foster a positive work environment, build engagement, and resolve conflicts. Develop calendars that include creative ideation and produce relevant and engaging content. Schedule content across social channels and write copy that aligns with the brand voice. Support campaign planning, audience and trend research, and brand building. Coordinate with the studio to understand available imagery and create assets (static and video) when needed. Qualifications Minimum of 3 years of professional experience in social media in gaming, in a Senior role. Experience mentoring or supporting junior team members. Excellent written and verbal English communication skills. Passionate about video games and social media. Strong understanding of social media/community management platforms and channels (Discord, Twitch, Reddit, Instagram, Facebook, etc.). Expertise with social listening and social management best practices. Expertise with paid social media. Experience managing or moderating a thriving gaming community. Higher education in marketing, business administration, communication, or related fields. Timezone: 9am to 5pm ET (flexible; NA timezones preferred). Benefits & Recruitment Process Our recruitment journey is fully online and remote. You’ll apply with an updated resume. Online assessment (Community Management, English, and second language if necessary) to evaluate written skills and content creation ability; complete the test on a computer. Assessment evaluation typically occurs within 48–72 hours. If you pass, you’ll be invited to an online interview via MS Teams with a Talent Acquisition Specialist. If successful, you may be asked to submit a portfolio of previous work. There may be a second interview with a Project Manager and, for some projects, a final online meeting with the client. At the end of the journey, you may receive an offer and become a Keywordian. Our recruitment process is fully online and remote. We value each application and review every candidate individually. If you’re interested in joining our team, we highly encourage you to apply. By applying, you consent to the processing of your information in accordance with our Applicant Privacy Notice. Additional Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr