Sr. Manager, Retail Training and Video Production Job at Samsung Electronics Ame

Sr. Manager, Retail Training and Video Production

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Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

Role And Responsibilities

The Sr. Manager of Retail Training and Video Production will lead a team of instructional designers and Media/Video associates for strategy execution, content development, program management, including delivery of all internal training initiatives. As the team’s leader, you will support our fast-paced technology environment with dynamic training solutions, digital platform utilization and video production delivery. This role oversees the full training lifecycle-from onboarding to ongoing development-and ensures programs are aligned with business goals and sales performance targets.

Leadership and Planning:

• Lead and develop a team of retail instructional designers and a video/media associate to achieve goals on budget and schedule.
• Align training programs with retail GTM strategy, business objectives and brand strategies.
• Oversee annual budget planning, KPI monitoring, and company initiatives.
• Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows and increase efficiency.
• Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements.
• Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field-readiness across multiple channels and geography.

Training Program Management:

• Oversee all indirect and direct retail field training programs.
• Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency.
• Manage all learning, training content and video production for retail sales enablement platform.
• Responsible for providing the sales organization with the information, content, expertise, and tools to help field sales associates drive sell out.
• Responsible for planning and execution of training sessions, content and delivery for events and national meetings

Video/Media Management:

• Oversee the Broadcasting, events and video production manager and team, fostering a collaborative, high-performance culture, with high quality timely results.
• Oversee the development and execution of strategies for scalable, high-quality video, event and broadcasting support.
• Responsible for team KPIs, identifying areas for improvement, and ensuring on-time delivery to customers.

We are looking for:

• Creative: Design experience and the ability to create simulated learning in addition to other modalities.
• Collaborative: Ability to work closely with SMEs, gain business acumen, and understand what is needed to drive success promptly.
• Adaptable: Ability to switch gears due to the demand of the business to meet new deadlines.

Skills And Qualifications

• High school diploma or equivalent with 8+ years leading training/enablement teams, ideally in retail, mobile or service industry.
• Bachelor's Degree in Education, Organizational Development, or related field preferred
• Understand models of design (ADDIE, SAM); virtual facilitation tools; content management systems; and learning management systems
• Expert proficiency with Adobe Creative Suite, Articulate Storyline 360, SCORM cloud, and Microsoft Office products, including Excel, Word, Outlook, and PowerPoint.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.