GEICO is hiring: Senior Conversational AI Designer UX/UI in San Francisco

Overview

Senior Conversational AI Designer UX/UI – GEICO

This hybrid role requires on-site presence 2-3 days a week at one of the following locations: Chevy Chase, MD; Chicago, IL; Palo Alto, CA; Fredericksburg, VA; Seattle, WA; Manhattan, NYC. Salary range provided by GEICO; final pay based on skills and experience. GEICO will not sponsor new employment authorization for this position.

The GEICO Pledge focuses on Great Company, Great Culture, Great Rewards and Great Careers. You will join a team shaping the future of customer interactions across conversational platforms using Generative AI, prompt engineering, and LLM-based systems.

Responsibilities

• Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM-powered interfaces.
• Create effective prompts and interaction strategies for Generative AI systems.
• Collaborate with engineering, product, and business teams to deliver intuitive, AI-enhanced customer experiences.
• Apply human-centered research methodologies to advocate for customer needs and behaviors.
• Analyze existing conversation paths to identify opportunities for improvement and AI-driven expansion.
• Develop and maintain design guidelines and best practices for conversational and generative interfaces.
• Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross-channel experiences.
• Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast-paced team environment.

Basic Qualifications

• 5+ years of experience in conversational design, including voice and chat interfaces.
• Proven application of NLP and conversation design principles in customer-facing experiences.
• Strong analytical skills in evaluating conversational flows and user feedback.

Preferred Qualifications

• Hands-on experience with prompt engineering, LLMs, and RAG systems.
• Familiarity with Generative AI platforms and their integration into customer journeys.
• Experience designing for cross-channel experiences (chat, voice, mobile, web).
• Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms.
• Effective communication and storytelling skills to convey design rationale and user impact.
• Understanding of content strategy, design systems, and UX research methodologies.

Compensation

Base pay range: $104,550.00/yr - $172,200.00/yr

Annual salary information is a general guideline; final offer reflects role scope, experience, location, and market conditions.

Note: The above ranges are not a guarantee of compensation. GEICO does not sponsor employment authorization for this position.

Benefits & Culture

The GEICO Pledge outlines Great Company, Great Culture, Great Rewards and Great Careers. GEICO offers a comprehensive Total Rewards program, including benefits that support physical, mental, and financial well-being, flexible work arrangements, and development opportunities.

Equal Employment Opportunity: GEICO provides fair and equal opportunity for all associates and applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable laws. GEICO is committed to a work environment free from discrimination and harassment.