Senior UX Designer / Researcher, Labs Job at Pax8 in Denver

Join to apply for the Senior UX Designer / Researcher, Labs role at Pax8 Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect” candidate, so we don’t look for the right “fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment. Position Summary: The Senior UX Designer/Researcher at Pax8 Labs designs the interfaces and experiences that will fundamentally change how small businesses operate through autonomous AI agents. Work Environment: Pax8 Labs operates with a hybrid model requiring 2-3 days per week in our Denver office to foster creative collaboration and team synergy. Essential Responsibilities: User Research & Interface Design - Conduct studies of small business operations and channel partners to identify AI enhancement opportunities. Team Building & Leadership Development - Establish design operations, team processes, and foster user-centered culture. Development Opportunities - Attract and evaluate top design and research talent with the Labs Team. Cross-Functional Collaboration - Partner closely with Engineering Manager, Product Lead, and Technical Fellow on user experience requirements and technical constraints. Ideal Skills, Experience, and Competencies: At least 7+ years of UX design experience with 3+ years in team leadership or senior IC roles. Expert-level proficiency in design tools such as Figma, v0, or other prototyping platforms, with design system experience. Experience designing for AI-powered products, business intelligence platforms, or workflow optimization tools preferred. Active use of AI tools in design workflow (design assistance, prototyping, research analysis) and curiosity about emerging AI capabilities. Demonstrated experience researching and designing for b2b SaaS, business intelligence, workflow optimization, or similar SMB products Experience with UXR processes including panel recruitment, participant management, and research operations. Skilled in mixed-methods research, combining interviews, surveys, usability testing, and data querying and analysis to deliver actionable insights. Proven ability to design intuitive prototypes for complex workflows, multi-step business processes, and AI-powered tools. Experience building and scaling design teams, establishing design operations, and collaborating with executive leadership. Deep familiarity with SaaS platform design patterns, marketplace interfaces, and multi-tenant applications. Comfortable with rapid experimentation, hypothesis-driven design, and learning from failed experiments in fast-moving environments. Strong business acumen with understanding of SMB market dynamics or B2B2B business models preferred. Startup or scale-up experience, comfortable with ambiguity, rapid iteration, and picking up new skills to meet team needs Curiosity about AI capabilities, and excitement about establishing a novel interaction/design language for the AI use cases. Labs Culture & Work Style: Practical Modern Design: Embrace AI tools where they add genuine value, but also rapid visual ideation with hand sketching and whiteboarding Async-First Communication: Thoughtful documentation (Slack, Notion), with focused in-person collaboration 2-3 days per week in our Denver office Build-Measure-Learn: Rapid prototyping with early validation, comfortable failing fast and iterating Technical Excellence: High standards for code quality balanced with speed of delivery What Success Looks Like First 90 Days: Conduct foundational research into SMB operational workflows and AI agent interaction patterns Design and validate core interface concepts for agent configuration and orchestration Establish experimental hypothesis-driven design culture and research methodologies for the Labs team Build strong collaborative relationships with engineering, product, and executive stakeholders First Year: Deliver intuitive, validated user experiences for the AI agent platform that demonstrably improve SMB operational efficiency Establish Labs as a destination for top design and research talent in AI/agent UX Build scalable design systems and research practices that support team growth from 1 to 3+ designers/researchers Contribute foundational insights about AI agent UX patterns that influence broader Pax8 design strategy Why Join Pax8 Labs ? Design Challenge: Pioneer user experiences for autonomous AI agents, solving novel problems in human-AI interaction and workflow orchestration Uncharted Territory: Work at the forefront of AI agent UX in a rapidly evolving space where design patterns are still being established Massive Impact: Your designs will empower thousands of small businesses through Pax8's established marketplace platform Greenfield Design: Create user experiences from scratch with modern design tools and no legacy constraints Culture Building: Define design practices and user-centered culture for a team scaling from 0 to 40+ people Strong Backing: Executive support and autonomy to build breakthrough user experiences Exceptional Team: Work directly with the GM, alongside our Technical Fellow and experienced product and engineering professionals Required Education & Certifications: B.A./B.S. in a related field or equivalent work experience. Compensation: Qualified candidates can expect a salary range of $140,000-$167,000 or more depending on experience Benefits: Non-Commissioned Bonus Plans or Variable Commission 401(k) plan with employer match Medical, Dental & Vision Insurance Employee Assistance Program Employer Paid Short & Long Term Disability, Life and AD&D Insurance Flexible, Open Vacation Paid Sick Time Off Extended Leave for Life events RTD Eco Pass (For local Colorado Employees) Career Development Programs Stock Option Eligibility Employee-led Resource Groups Equal Opportunities Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. #J-18808-Ljbffr