Community Manager Job at Fairfield Residential in Nashville

Overview

Join to apply for the Community Manager role at Fairfield Residential

About this position: Fairfield properties are known for visible on-site staff, high standards, and a customer-centric approach. This role reports to a Regional Manager and involves leading a property team to achieve revenue and resident satisfaction targets.

What you can expect to do in this role

Team Management

• Recruit, lead, motivate, and develop a high performing, diverse staff.
• Provide coaching, ongoing feedback, and light mediation.
• Ensure adherence to company policies and procedures by all staff.

Finance Management

• Own the property’s operating budget and manage financial performance.
• Use a property management system (e.g., Yardi) to generate and review reports, identify cost savings, and pursue revenue opportunities.
• Oversee customer collections and implement appropriate actions when necessary.

Property Management

• Maintain occupancy and rental rate strategies aligned with property goals.
• Prepare and conduct property inspections and tours for corporate or investor reviewers.
• Collaborate with on-site teams to welcome new residents.

Sales & Marketing

• Execute marketing programs per branding standards.
• Ensure property content is accurately represented on marketing assets (website, social media, etc.).

Customer Service

• Improve resident satisfaction through lease renewal strategies and retention plans.
• Act as a Fairfield ambassador by professionally addressing residents’ concerns.

What you’ll need on day one

• 3+ years of hands-on property management experience
• Multifamily property experience required
• Track record as a supervisor is preferred
• Strong understanding of financial statements (budget, P&L, GL) and budget maintenance
• Proficiency in Microsoft Outlook, Word, and Excel
• Experience with Yardi or other property management software
• Knowledge of federal, state, and local fair housing laws
• History of maintaining occupancy and NOI in multifamily properties
• High school diploma or equivalent; Bachelor’s degree preferred
• Industry certification preferred
• Valid driver’s license may be required
• Ability to work a flexible schedule including weekends, evenings, and some holidays

Estimated Pay: $80,000 - $92,000 per year. This position is exempt; the range reflects base salary. The pay range may vary based on skills, location, and experience. Benefits offered to full-time associates (eligibility requirements apply) include: paid time off, holidays and sick days, 401(k) match, medical/dental/vision insurance, flexible spending accounts, life insurance, and additional details as applicable.

Job functions

• Management
• Customer Service
• Sales

Additional opportunities: Associate Community Director (Sign-on Bonus), Real Estate Acquisitions Manager - Nashville (Hybrid), Full-Time Property Manager - Storage Property, Assistant Community Director - Parkwood Villa, Floating Community Manager (Nashville Region).