Assistant Community Manager Job at Avanath Capital Management, LLC in Dixon

Assistant Community Manager role at Avanath Capital Management, LLC

Overview

Avanath is proud to be named one of the top property management companies that provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life, whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce.

The Role

This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community and associates in the Community Manager’s absence. The incumbent must possess a high degree of professionalism and positive engagement for residents and the workforce.

• An Aptitude for Connecting - Create a sense of community and drive to deliver a positive experience for residents, staff, vendor partners, regulatory and social services partnerships. Adopt a collaborative approach to foster success for the Organization and communities.
• An Authentic Attitude - Resolve resident and staff concerns with an open and professional approach, accessing internal resources as needed.
• An Approach that is Positive and Professional - Practice active listening to ensure residents and staff feel seen, heard and valued as challenges are resolved.

Qualifications

• 2+ years’ experience as an Assistant Community Manager.
• LIHTC/Tax Credit Program Knowledge required.
• Excellent communication skills and dedication to customer service.
• Solid bookkeeping and rent collection experience.
• Thorough understanding of landlord/tenant law and Fair Housing Laws.
• Strong interpersonal skills, tact, maturity, and flexibility.
• Resourceful and organized; solid computer knowledge (Windows, Word, Excel, Internet, e-mail).
• Working knowledge of Yardi Voyager Property Management software.

Key Accountabilities

• Resident relations and customer service, maintaining a high level of resident satisfaction.
• Respond to complaints and requests in a timely manner and resolve service issues.
• Function as a resource center for residents on community living and rent payment matters.
• Organize resident appreciation and retention events and maintain confidential resident files.
• Assist with leasing duties, including tours of prospective residents.
• Fiduciary responsibilities: manage property income, including rent and security deposits; review resident files for delinquencies and enforce lease terms.
• Assist with Monthly Projection Reporting, vacancy inspections, make-ready apartments, and property compliance with policies and repairs as needed.
• Meet regularly with Community Manager and Regional Manager to discuss performance; perform other duties as assigned.
• Staff leadership: oversee operations and staff in Community Manager’s absence; support Leasing Consultants; maintain fair housing compliance.
• Follow company policies, procedures, and applicable laws (Fair Housing, ADA) and assist with eviction procedures as required.

Physical Demands & Working Conditions

• Essential staff required to report to work; follow safety and business protocols.
• Frequent sitting and walking; repetitive computer use; reading, writing, and verbal communication.
• May work on uneven surfaces; occasional squatting, bending, twisting, pushing, and pulling.

How Avanath Supports You

We know our teams are the heart of our success and are committed to showing appreciation.

We Offer

• Culture built on purpose and core values; integrity, care, and continuous improvement.
• Comprehensive benefits, including health, dental, vision, 401(k), PTO, holidays, and more.
• Growth opportunities and a focus on promoting from within.
• Development programs from online training to coaching and classes.

Diversity & Inclusion

Avanath is committed to diversity, equity, and inclusion. We value diverse thoughts, backgrounds, talents and experiences at all levels of the organization to achieve our mission and better serve communities. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, and other characteristics.

Benefits

• Respectful communication and cooperation among all employees.
• Teamwork and inclusive participation representing all groups.
• Work/life balance with flexible schedules where possible.
• Employer and employee contributions to community involvement to promote diversity.

Compensation Range: $24—$27 USD

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing and Sales