City of Wilsonville
City of Wilsonville is hiring: Library Clerk I - Part Time in Wilsonville
City of Wilsonville, Wilsonville, OR, United States, 97070
Libraries Are the Living Rooms of Our Community
Library Clerk who understands this dynamic role and thrives in a fast-paced, community-centered environment.What We’re Looking For- Excel in high-traffic environments with grace and professionalism
- Demonstrate cultural sensitivity and inclusivity
- Love helping people access information, resources, and creative opportunities
- Can utilize their exceptional language skills in Spanish and English
- Tuesdays 9:30-6
- Thursdays 10-3
- Saturdays 9:30-6
- Library circulation functions
- Checks in and checks out books
- Places and processes holds on books
- Registers patrons
- Uses cash register for a variety of money transactions
- Performs opening and/or closing procedures
- Gives basic assistance to library patrons in locating and selecting materials or in locating specific information in reference sources and other library materials, including use of online computer catalog terminals
- Locates and processes requested items for loan to other libraries
- Receives large book orders
- Assists with routine database maintenance, data entry, and preparation of library materials for circulation or withdrawal
- Performs general clerical duties
- Filing
- Billing of delinquencies
- Word processing or typing
- Record keeping
- Performs receptionist duties
- Answers telephones
- Makes short announcements over the public address system
- Re-shelves books and other material and assists with keeping library materials neat and in order on shelves.
- May provide training and assign tasks to volunteers
- Assists with all types of library programs and activities
- Acknowledge customers when they enter a city facility by greeting them warmly whether in person, on the phone or in email.
- Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.
- Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.
- Listen, understand, and clarify to gain in-depth understanding of the needs to ensure they are being met.
- Address difficult or contentious issues in a constructive manner.
- Be positive and enthusiastic when speaking with customers.
- Be courteous and polite.
- Treat customers with dignity and respect.
- Understand customer's expectations and treat them as a priority.
- Actively listen and give customer undivided attention.
- Appreciate differing perspectives, opinions, and needs.
- Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.
- Provide prompt and reliable service.
- Respond to phone/email as soon as possible.
- Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.
- Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.
- Demonstrate a can-do approach.
- Exhibit problem-solving skills leading to sound judgment and quality decisions.
- Basic knowledge of library procedures
- General knowledge of library functions and operation
- Ability to listen, communicate, and work effectively with patrons of all ages and within groups.
- Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others
- Ability to communicate clearly in writing
- Skill with alphabetical and numerical sequencing
- Ability to maintain moderate physical stamina throughout the work day (standing, moving, light lifting of materials to upper shelves, twisting, and reaching; push, pull, lift and/or carry up to 50 lbs.)
- Basic computer skills
- Basic math skills and attention to detail
- Point of sale basic knowledge
- Ability to learn and use basic circulation system software, photocopy machine, telephone, fax machine, laminating machine, and cash register