Rowan is an innovative ear-piercing and hypoallergenic jewelry brand focused on safety and celebration, with licensed nurses on the team to provide a joyful ear-piercing experience. The role reports to the Studio Manager and is dedicated to safe, clean, and memorable ear-piercing experiences. Nurses contribute clinical expertise to perform piercings with care and precision, building trust and excitement with each milestone.
Responsibilities
- Customer Service: Create magical experiences by combining clinical care with a celebratory atmosphere during each piercing session; ensure customer safety and comfort; communicate clearly with clients throughout the piercing experience; educate customers on aftercare and promote Rowan’s After Care; conduct ear evaluations for optimal earring placement and offer styling advice; monitor the customer experience and resolve issues to maintain clinical piercing standards; maintain a sterile environment at the nurse station and procedure tray; apply expertise in skin care and infection control to provide professional piercing services.
- Studio Support: Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful atmosphere; flexibility to fill shifts as needed; may mentor and train new nurses to uphold Rowan’s Clinical Piercing Standards; report issues to management and collaborate to resolve them.
- Inventory and Supplies: Ensure piercing stations and nurse equipment are stocked and ready; sterilize jewelry and piercing instruments to ensure safety and cleanliness.
- Studio Operations: Follow state, federal, and CDC guidelines to ensure a sanitary and safe piercing experience.
- Sales: Achieve studio metrics including revenue growth, efficiency (piercings per hour), increased average order value, and promotion of Rowan After Care and related products.
- Reporting and Communication: Address operational concerns promptly and escalate as needed, ensuring clear communication with management and team members.
What you bring to the table
- Required Certifications: Active RN or LPN/LVN License.
- Professional and engaging customer care approach; warm, friendly, team-oriented, entrepreneurial spirit.
- Ability to create celebratory, memorable experiences and convey both technical and non-technical information to customers and community members.
- Interest in working in a retail environment with sales goals; strong attention to detail.
- Ability to work a flexible schedule, including holidays and weekends.
- Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus.
- Commitment to delivering exceptional service and maintaining a safe, clean environment for every customer.
Nurse Benefits & Perks
- Compensation: $28 per hour + 100% of earned tips; nurses typically earn additional tips once fully trained (vary by location).
- Ongoing training and career pathways to grow your nursing career at Rowan.
- Paid accrued vacation and sick time for full-time employees.
- Medical, Dental, and Vision health plans for full-time employees.
- Employee Assistance Program (EAP) resources.
- 401k and Roth IRA plans.
- Generous employee discounts on products and services.
- Team member referral bonus plan for Studio positions.
About Us
Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that emphasizes safety with a team of licensed nurses and a joyful approach to piercings. With brick-and-mortar locations across the US, Rowan offers a celebratory ear-piercing experience and promotes the concept of “Piercing for All.”
Important notes
Rowan believes in teamwork, collaboration, and diversity. Interviews may include phone or virtual formats and on-the-job mock cases. We are an equal opportunity employer and encourage everyone to apply.
Rowan is an equal opportunity employer. All applicants will be considered regardless of race, religious creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, age, military status, or any other protected characteristic.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Health Care Provider
- Industries: Luxury Goods & Jewelry
We’re excited to connect with candidates in Cranston, RI and invite you to apply for the Nurse role at Rowan.