BODYROK is hiring: Studio Advisor (Front Desk/Receptionist) in Redondo Beach

Overview

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes. BODYROK is a rapidly growing company seeking fitness enthusiasts who are organized, problem-solvers, and have a passion for our brand. We are looking for enthusiastic, service-oriented individuals to contribute to a fast-paced studio environment.

Job Title: Studio Advisor

Responsibilities

• Deliver the BODYROK Service Promise; contribute to running a clean, friendly, and well-maintained studio; comply with the dress code and be on time.
• Assist members/guests in person and via email inquiries, providing excellent customer service.
• Maintain a clean and orderly studio, including bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties without direction or micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed.
• Tour potential members through the studio and connect guests to facilities, equipment, services, and amenities.
• Handle member service issues (address changes, payments, billing questions) and update relevant logs.
• Promote and sell merchandise; promote specials to current and future guests; follow up with enrolled members to ensure expectations are met.

Compensation

This is an hourly position with a base rate plus commission potential. Earnings are commission-based with no explicit thresholds.

Essential Duties & Responsibilities

• Member and Guest Check-in Compliance
• Greet members and guests; ensure check-in procedures are followed; thank guests on exit.
• Sales
• Create new business through member promotions, referrals, and inquiries
• Promote and reach out to existing and potential members via email
• Reconcile and report all transitions
• Attain personal sales revenue targets
• Customer Service & Operations
• Tour potential members; connect guests to services and amenities
• Handle billing questions and update logs
• Keep front desk area clean and organized
• Perform general cleaning duties, including hourly bathroom/studio checks
• Follow up with members who enroll to exceed expectations
• Provide high-level customer service in all interactions

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission-based environment
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills, both oral and written
• Organized and detail-oriented
• Friendly, warm, welcoming personality; easy to talk to and comfortable around new people
• Available to work at least 2 weekend days per month

Certifications / Educational Requirements

• High School Diploma or GED required

Physical Requirements

• Ability to sit, walk, kneel, and reach with hands and arms; may lift/move up to 25 lbs

Work Environment

• Regular exposure to moving mechanical parts; loud studio environment
• Must be comfortable interacting with people and making them feel welcome

This position description describes the general nature and level of work performed and is not intended to include all duties and responsibilities.