Senior User Experience Researcher Job at Scribd, Inc. in Atlanta

Overview

Senior User Experience Researcher role at Scribd, Inc.

We are looking for a Senior User Researcher to define strategic opportunities for our UGC products, with emphasis on generative and exploratory research methods. Your vision and deep user understanding will chart the course for future innovation.

What You Will Do

• Help identify the questions needed to move strategy and execution forward. Your insights will inform company strategy, product experiences, and long-term roadmaps.
• Advocate for and develop the strategic direction of the UGC brands, acting as a thought leader and collaborating with brand and cross-functional teams.
• Design, scope, and run user research to learn the latent and unmet needs of Scribd and Slideshare users through creative research, spanning generative, iterative, and evaluative methods.
• Assist multiple product managers, designers, and other cross-functional stakeholders with a wide range of research needs, from large and generative to small and tactical.
• Make research findings relevant and impactful through crafted insights, decks, stories, videos, and testimonials, and foster broad engagement with research outputs to drive informed decision making.
• Build and implement innovative user research processes to meet product delivery goals.
• Leverage company-provisioned AI tools to maximize research efficiencies while maintaining appropriate human oversight for impact.

About You

• 5+ years of hands-on experience in market/product/design research with demonstrated impact on roadmaps and outcomes.
• Ability to navigate ambiguous opportunity spaces to extract key information and define a clear path forward.
• Comprehensive knowledge of qualitative UX research methods and quantitative experience for surveys at scale.
• BA/BS in Psychology, Social Science or related field, or equivalent experience.
• Proven ability to use human-centered insights to answer business questions.
• Strong collaboration skills and experience leading cross-functional brainstorming and strategic partnerships.
• Ability to own a slice of the research roadmap and prioritize workload to meet shifting priorities.
• Strong presentation and storytelling skills.
• Capacity to manage multiple research studies concurrently.

At Scribd, your base pay is part of total compensation and varies by role, level, and geography. Salary ranges are informed by local labor benchmarks. Locations discussed include California, other US locations, and Canada, with equity and a comprehensive benefits package available.

Working at Scribd

Employees may be required to be based in or near selected cities to support collaboration and in-person moments as part of Scribd Flex. Details vary by location.

Are you currently based in a location where Scribd is able to employ you? Primary residences in or near designated cities in the United States, Canada, or Mexico may be considered.

Benefits, Perks, and Wellbeing

• Health insurance coverage (Medical/Dental/Vision): 100% paid for employees
• 12 weeks paid parental leave
• Short-term and long-term disability plans
• 401k/RSP matching
• Onboarding stipend for home office peripherals
• Learning & Development allowance and programs
• Wellness, WiFi, and related stipends
• Mental health resources
• Free Scribd subscription and referral bonuses
• Book benefit and sabbaticals
• Company-wide events and team engagement budgets
• Vacation, personal days, paid holidays, flexible sick time, and volunteer days
• Inclusive workplace with AI tools access to boost productivity

We are an equal opportunity employer and encourage applicants from all backgrounds to apply. If you need accommodations during the interview process, contact accommodations@scribd.com. Scribd is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.