Technical Writer Job at Symmetry in Scottsdale

Overview

Symmetry is the payroll infrastructure for software & payroll platforms powering the paychecks of over 64 million workers each year. Our integrated suite of payroll tax APIs and tools helps companies solve tax compliance issues and build applications across the payroll process.

About The Role As a Technical Writer at Symmetry, you will own how we deliver and communicate software changes to our clients. You’ll bring clarity to complexity while championing innovation, automation, and the use of AI-first platforms to scale the impact of every product release, update, and process improvement. You will enrich our AI-powered self-service systems with timely, accurate, and actionable content, delivering intelligent documentation that evolves with the pace of our software and client needs. You’ll redefine how software changes are communicated, automated, and consumed to accelerate client success.

Responsibilities

• Content Creation & Communication — Develop clear, accurate, and engaging documentation for product releases and technical updates, API specifications, Swagger documentation, release notes, reference articles, FAQs, client-facing communications, and more. Write and structure content for developers, support analysts, payroll professionals, and end users.
• Partner with product marketing to ensure timely, accurate information about new features and changes. Craft and manage product update communications via tools like HubSpot.
• Maintain a consistent voice and tone aligned with Symmetry’s brand across formats.

• Automation & AI Enablement — Organize and apply consistent formatting and smart tagging to improve discoverability and AI-assisted search.
• Enrich AI knowledge bases to ensure up-to-date answers for clients and internal teams.
• Identify opportunities to automate documentation workflows from generation to distribution to reduce cycle times.

• Project Ownership & Cross-Team Collaboration — Own enablement and documentation projects end-to-end, delivering high-quality content on schedule with first-time-right accuracy.
• Collaborate with Product, Engineering, Support, and Tax Research teams to gather and verify content.
• Work with urgency to meet deadlines in fast-paced product delivery cycles.

• Innovation & Continuous Improvement — Explore new content formats and tooling, analyze content performance, iterate for clarity and reach, and champion documentation as a driver of client satisfaction and product adoption. Monitor metrics and implement improvements that drive measurable outcomes (e.g., reduced tickets, faster onboarding, increased adoption).

Experience & Qualifications

• 2+ years of experience as a Technical Writer or similar role, ideally in SaaS, compliance, or enterprise software.
• Proven ability to create content that balances technical accuracy with business usability.
• Hands-on experience with documentation platforms (e.g., Confluence, Zendesk, ReadMe, Swagger/OpenAPI), collaboration tools (JIRA, Slack, Google Suite), and source control (GitHub).
• Experience documenting and working with APIs and SDKs; working knowledge of programming or scripting languages (e.g., C#, XML, JSON, JavaScript) is a plus.

Education

Bachelor’s degree in Technical Communication, Journalism, English, Computer Science, or related field, or equivalent experience in technical writing for software.

Compensation & Location

Our cash compensation for this role is targeted at $113,000/yr - $139,000/yr in Scottsdale, Arizona. Final offers depend on experience and may vary.

Symmetry has a physical office in Scottsdale. Employees based there are expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). A secure, reliable internet connection is required when working from a location other than the office.

Working at Symmetry

We are a family-owned and -operated business that values collaboration, growth, and well-being. We recently became part of Gusto and continue to push the industry forward by combining strengths to better serve small businesses.

We are an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, age, sex, pregnancy, marital status, or any other legally protected characteristic. We provide accommodations as needed during the application process and employment. See our Fraudulent Activity Disclaimer and Applicant Privacy Notice for more details.

About Our Products

Our products ensure millions of paychecks are accurate, simplifying payroll withholding tax solutions for Fortune 500s and leading payroll providers. We also operate PaycheckCity.com, helping millions understand their paychecks. We maintain a high customer retention rate and strive to keep our products and people at the top of their field.