Staff UX Researcher Job at HoneyBook in New York

Overview

HoneyBook is the leading AI-powered business management platform for service-based business owners. Designed to enhance—not replace—independent professionals, HoneyBook’s AI-powered tools help businesses attract leads, connect with clients, book projects, and manage payments more efficiently. Since its founding in 2013, HoneyBook has powered over 25 million client relationships and processed more than $12 billion in transactions.

We’re looking for a Staff UX Researcher who brings a proven ability to lead high-impact research, shape product strategy, and guide cross-functional priorities through insight and collaboration. In this role, you’ll take ownership of complex, multi-method research initiatives that influence decisions across product, design, engineering, marketing, and analytics. You’ll operate as a strategic partner to frame problems, align teams, and elevate the role of research in delivering outcomes that serve both member needs and business goals. The research team is close-knit, collaborative, and supportive.

This role is hybrid to our NYC office, 3 days per week in office.

Here Are Some Things You’ll Be Working On

• Own complex, multi-method research initiatives end-to-end, from framing and planning through execution and synthesis to shape product direction and cross-functional priorities.
• Generate rigorous, actionable insights that drive confident decision-making and reflect the real needs of members and the business.
• Craft compelling narratives that connect research insights to product and business strategy, adapting communication to build alignment across executive and cross-functional audiences.
• Align cross-functional teams around research goals, decisions, and priorities, facilitating shared understanding and team-wide ownership of outcomes.
• Continuously evolve your research craft by staying current on industry trends and applying new methods, tools, and approaches to improve team effectiveness.
• Leverage AI to streamline the research process (e.g., participant outreach, data analysis, synthesis, and reporting) while ensuring outputs are accurate, interpretable, and methodologically sound.
• Influence department-level decisions by championing user research, aligning insights with company priorities, and proactively identifying emerging opportunities grounded in member needs and trends.

What We’re Looking For in a Candidate

• Demonstrated ability to set research direction and strategy by proactively identifying opportunities, framing problems, and guiding teams toward impactful, insight-driven decisions aligned with member needs and company objectives.
• Skilled at defining research execution strategies, scoping multi-phase projects, and aligning cross-functional teams on priorities and tradeoffs.
• Proven ability to synthesize complex research findings and craft compelling narratives that influence decisions across cross-functional and executive audiences.
• Ability to operate effectively under pressure and ambiguity, setting boundaries and enabling productive engagement with research.
• Forward-thinking mindset around AI, with the ability to leverage AI tools in your workflow while staying current and exploring how AI can enhance research processes and team effectiveness over time.
• Experience establishing practices and standards that improve research quality, insight communication, and team alignment.

What Is Needed

• At least 5 years of hands-on experience owning complex UX research initiatives spanning multiple workstreams and cross-functional stakeholders using qualitative and quantitative methods.
• Exceptional written, visual, and verbal communication skills to share study plans, findings, and implications with clarity and adaptability for different audiences.
• Excellent problem-solving skills and the ability to navigate ambiguity and complexity while guiding teams toward clarity and impact.
• Experience coaching peers across functions by modeling research excellence and scaling best practices through feedback and mentorship.
• Flexibility to collaborate across time zones with remote teammates and occasional travel to meet in person.
• Experience with UX research tools such as Qualtrics, statistical analysis software (R, SPSS, etc.), UserTesting, User Interviews, and Great Question.
• A master\'s degree, PhD, or equivalent in sociology, psychology, HCI, or related field is preferred.

The Good Stuff

• Mission-driven: You’ll be joining more than just another startup. Our members’ success is at the heart of everything we do.
• Impact: We move quickly and encourage every employee to push the envelope. Be ready to fail fast and often.
• Compensation: We offer a competitive salary and meaningful equity grants.
• Base pay is $150k-$180k, depending on experience and skills.
• Benefits & perks: Wellness programs and family leave policies focused on health and happiness.

Our Core Values

• People come first
• Raise the bar
• Own it
• We love what we do
• Keep it real