Principal UX Researcher

## Job Description# Principal UX Researcher* Lead and mentor the product design team in an iterative, user centered design process* Lead research responsibilities on complex, cross-functional projects that span across various domains of work* Analyze data from qualitative studies including usability tests, interviews, participatory design, and heuristic evaluations* Conduct foundational research to help inform product and design strategy* Be a thought leader, collaborating with cross-functional teams in idea generation & exploration* Lead the design, execution, and coordination of high-impact research studies (generative, evaluative, in person, remote, moderated, unmoderated, and beyond)* Translate research findings into actionable insights and specific design recommendations* Partner with Market Research and Consumer Insights and Analytics teams to create a 360 view of user data to inform design* Help maintain a well organized and easily accessible database of past research documentation* A strong passion for design research, and user centered design* Experience conducting both qualitative and quantitative user research* Comfort working in an agile development environment, quickly responding to new work requests, and juggling multiple projects simultaneously* An innate understanding of the difference between testing for user behavior vs. user preference, and how to design appropriate tests for each* Adept at navigating ambiguity and applying research tactics to fill in the gaps and drive clarity* Have a knack for triangulating multiple data sources into meaningful insights* Stellar communication skills – you can present complex information to audiences ranging from developers to executives and leave them informed and inspired* Portfolio of digital product design research with a focus on mobile channels* 8+ years of experience in a UXR role, with at least 3 years in a leadership or principal position
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