Overview
Join to apply for the Social Media Business Analyst role at The Walt Disney Company .
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu and Disney+, a large library of content, current season TV, and live television. The DTC team, including the Viewer Experience team, seeks hardworking team players who thrive on Disney's legacy and are passionate about contributing to the DTC experience through strategic hard work and determination.
Responsibilities
- Create and manage a detailed project tracking Airtable with automations and multiple views to facilitate ease of use for stakeholders
- Manage social reply global repository
- Run weekly scrums, track, coordinate and update all tasks and projects daily
- Attend launch meetings and run weekly internal launch syncs to plan launch related projects, strategize, and build out workback schedules
- Monitor cross org dependencies and update project Airtable as needed
- Execute global reporting, audits and gap analysis across systems for social replies, QC metrics; create ad-hoc reporting as needed
- Create documentation across tools, platforms, and workflows
- Maintain and improve intake request form feeding social’s project tracker Airtable
- Build and maintain accurate global headcount reporting and manage permission requests for social tools
- Partner with VX Social Leaders and cross-team partners to support new business needs as they arise
Qualifications
- Bachelor's degree or equivalent professional experience
- 3+ years’ experience in a social media role
- High proficiency with X (Twitter) and Facebook platforms
- Elevated experience with social management platforms (e.g., Sprout, Sprinklr, AppFollow) and analytics systems
- High proficiency with reporting tools (e.g., Tableau, Adobe Analytics, Airtable)
- Proficiency in Microsoft Suite, JIRA, Salesforce, Google Suite
- Strong technical acumen and project management experience
- Flexibility to support business needs during live TV events, outages, and crisis scenarios, including evenings and weekends
Nice-to-Haves
- Familiarity with legal review processes, localization workflows
- Experience providing constructive feedback
Disability accommodation and Equal Employment Opportunity
The Walt Disney Company and its affiliated companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you need a reasonable accommodation to search for a job opening or apply for a position, email with your request. This email is not for general employment inquiries. We respond only to requests related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney fosters a culture where ideas and decisions from all people help us grow, innovate, and be relevant in a rapidly changing world.
Compensation: The hiring range for this position in CA is $64,300.00 to $86,200.00 per year. The base pay offered will reflect internal equity and may vary based on geographic region, job-related knowledge, skills, and experience, among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, depending on the level and position.
Job Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Public Relations, Writing/Editing, and Marketing
- Industries: Entertainment Providers