iHerb
Overview The Director of UX will be responsible for shaping and driving the overall user experience vision at iHerb. This leader will build and scale a high-performing UX design team, partner with product, CX and cross-functional stakeholders, and champion customer-first design across all digital touchpoints. The role requires both strategic vision and hands-on design leadership, with a focus on delivering intuitive, delightful, and accessible experiences for millions of global customers. Must be able to work PST hours and be willing to travel to Irvine, CA frequently.
Responsibilities Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.
Oversee the end-to-end user experience on our global website for all platforms (desktop, mobile web and app).
Build, mentor, and inspire a team of UX designers, researchers, and design managers.
Advocate for design thinking and human-centered design practices across the organization.
Help to build a strong design culture within the organization.
Get hands-on with projects when necessary to drive projects forward.
Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.
Translate business objectives into customer-centric design solutions that drive growth and retention.
Establish and maintain scalable design systems, ensuring consistency across platforms.
Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.
Use research, data, and insights to inform design decisions and continuously improve usability.
Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.
Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.
Knowledge, Skills, And Abilities Experience with A/B testing
Strong portfolio showcasing design leadership, strategy, and execution
Experience leading a product focused high-performance design team
Experience working with product, business stakeholders, and user researchers to drive strategy, vision, and execution
Experience managing processes and teams in an agile/scrum environment
Experience working with design systems and tools such as Figma
A user-centered design approach and highly collaborative, low-ego approach to design
Experience attracting, hiring and retaining top design talent
Equipment Knowledge Experience with graphic development software (Photoshop, ImageReady, Illustrator etc.)
Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Experience Requirements Generally requires a minimum of ten (10) years of design experience with a focus on eCommerce or related field. Five (5) plus years in a Supervisory role preferred.
Education Requirements Bachelor’s Degree in Art, UI/UX Design or related field required, or equivalent work experience
Additional Information Anticipated Pay Scale: $205,956—$275,834 USD
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
iHerb benefits include medical, dental, vision, life insurance, and a 401(k); eligibility requirements apply. For comprehensive benefits, visit www.iHerbBenefits.com.
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please email staffingvendors@iHerb.com for consideration through the internal recruiting process.
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