Audibel is hiring: Audio Tech (Circleville / Reynoldsburg, OH) in Circleville

Overview

Join to apply for the Audio Tech (Circleville / Reynoldsburg, OH) role at Audibel.

Audibel, a subsidiary of Starkey, is committed to patient-focused hearing healthcare and the Patient Journey philosophy, guiding patients to choose the best style and technology for their lifestyle. The Audiology Technician provides support within a clinic/office to assist licensed audiologists/hearing aid specialists, monitor and facilitate testing with patients, and clean/adjust hearing aids under supervision. The Audio Tech may travel to various office locations and may involve a temporary/provisional license. This role also includes front-desk responsibilities at the retail site, serving as the first point of contact with patients and vendors, and supporting the provider with a range of customer service, sales, marketing, operational and administrative tasks.

Culture

• Experienced team with a culture of professional growth and knowledge-sharing.
• Focus on innovation to provide the most effective hearing devices.
• We serve with passion, purpose and excellence.
• Total Team Approach: staff functions as a cohesive group of hearing professionals.
• Collaborative care by coordinating expertise to deliver the best patient outcomes.

You Will Ensure a Positive Patient Experience

• Greet and assist all guests in a friendly, professional manner.
• Check patients in/out of patient management software, track orders/sales, and maintain reports.
• Provide an elevated customer service approach and clear communication with patients.
• Direct and respond to calls promptly and professionally.

You Will Provide Administrative Assistance

• Schedule and confirm full audiometric evaluations and other appointments.
• Support and track current marketing initiatives for the clinic.
• Coordinate with professional staff to obtain referrals and provide testing data for billing.
• Enter daily activity in patient management software.
• Organize the office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy and manage insurance information and authorizations.

You Will Contribute Technical Support

• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Your duties may be slightly modified depending on state guidelines for patient care and licensure.

You Will Complete Varied Tasks

• Report information to Regional Support Specialist for insurance billing.
• Follow up on referrals.
• Send thank-you cards for referrals and sales.
• Make deposits and maintain cashbox (transportation may be required).

Results - Performance Measures

• Provide a quality Patient Journey experience and garner positive patient feedback.
• Ensure procedures and policies are followed.
• Data accuracy in the patient management software.
• Conduct recalls for 3-month check and annual exams.
• Contribute to increases in clinic sales.

Other Duties

• Support Northland Employee Corporate and department guidelines.
• Check and verify quality; adapt to change productively.
• Assist with clinic performance development and other essential duties as assigned.

You Will Need

• High school Diploma or GED required.
• At least 3 years of customer service/patient care experience or one year of office management experience.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Strong problem-solving, analytical, communication, organizational, and interpersonal skills.
• Ability to handle confidential information with discretion.

Schedule

• Monday through Friday during standard clinic hours.

Salary and Benefits

• Annual hourly rate ranges from $16.00/hr to $21.00/hr. Starting pay may vary by geography, skills, education and experience.
• Position may be eligible for commissions based on performance results.
• Benefits include medical, dental, vision, 401(k), life insurance, disability (short and long term), employee assistance, hearing aid benefits, PTO, paid sick time, and 6 paid holidays annually (subject to eligibility).

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Seniority level: Entry level | Employment type: Full-time | Job function: Marketing, Public Relations, and Writing/Editing | Industries: Hospitals and Health Care