Sr. Event Technical Lead, Audio Visual - The Ritz Carlton Job at Disability Solu

Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET. Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. • Ensures equipment is secure from theft and/or damage when in use. Customer Service • Provides excellent service and strives to exceed the expectations and needs of internal and external customers. • Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. • Training/Staff Development • Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed. Event Supervision • Performs advanced work (pre/during/post event) with operations team members. • Supervises and directs other technicians during an event. Equipment Maintenance • Assists team with proper security, storage, transportation, and maintenance of equipment. • Performs inventory and forecasting of equipment needs. Bachelor's Degree is preferred. • 2+ years of field experience in specialty area is required. • 2-3 years of customer service or hospitality experience is preferred. • Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. • Strong customer, client and coworker interface experience and abilities. • Decision Quality • For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Auditory/Visual Requirements • Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Hourly Pay Range: $21.Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Click here to view the benefits options for our employees worldwide.