Government Jobs
Emergency Communication Specialist Recruit
Government Jobs, Frederick, Maryland, United States, 21701
Emergency Communications Specialist (911 Call-Takers)
Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Wednesday, December 3rd at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m. During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. POSITION DETAILS: Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits. NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies. This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services, timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today. TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment 15 days of Sick leave with unlimited annual carryover 11 paid holidays, plus 2 additional floating holidays Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending Employee Health Center with no or low-cost primary and urgent care 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit County and Employee funded Defined Benefit Pension Plan Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program Generous Tuition Reimbursement Program Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan. For more information, visit the benefits page on the Frederick County Government job opportunities webpage. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: Receive and process incoming calls of emergency, non-emergency, informational and business nature Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment Monitor incidents and situational developments to coordinate the utilization of essential services and resources Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures Alert other jurisdictions when necessary Operate computer aided dispatch (CAD) system and other computer software products Maintain computerized and manual records Relay information to appropriate officials or agencies Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired) Handle multiple tasks and track multiple in-progress incidents simultaneously Perform other related duties as required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties do not cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS AND REQUIREMENTS: High school graduation or the equivalent Minimum age 18 years Possession of a valid automobile operator's license KNOWLEDGE / SKILLS / ABILITIES: Ability to maintain County Authorized Driver privileges Ability to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due Knowledge of Frederick County geography and surrounding areas Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems Knowledge of fire, rescue and law enforcement disciplines Ability to effectively read maps and give directions Ability to work with sensitive information and maintain confidentiality Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public Ability to perform quickly and effectively in emergency situations PREFERENCE MAY BE GIVEN FOR: 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services 911 / emergency communications work experience Data entry work experience Customer service work experience PHYSICAL REQUIREMENTS / WORKING CONDITIONS: While working in this position, the employee is required to constantly sit and perform repetitive motions While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment ADDITIONAL INFORMATION / EXAMINATION PROCESS: The training academy for this position will consist of approximately 10 weeks of training which will take place Monday
Friday during the hours of 8:00 AM
5:00 PM. Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts) This position is subject to random drug testing to include marijuana The probationary period for this position is 12 months This position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy The employee selected for this position must successfully pass all knowledge, skills and abilities to be upgrade to an Emergency Communication Specialist III within 48 months of full-time employment or be terminated from employment. Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered. EXAMINATION PROCESS (may include): 1) An evaluation of training and experience 2) Attend mandatory departmental orientation 3) A computer based test to evaluate your listening, comprehension, typing and decision making skills 4) One or more panel interviews 5) A pre-employment psychological examination 6) A pre-employment Security-Sensitive background investigation 7) A pre-employment physical examination and drug test to include marijuana
Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Wednesday, December 3rd at the Frederick County Public Safety Training Facility. Doors will open at 8:00 a.m. and will close at 1:00 p.m. During this event, you will have the opportunity to complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communications management to complete an interview process. POSITION DETAILS: Non-exempt (compensatory and/or overtime eligible; additional compensation to include $3.00/hour shift differential for shifts 4pm - 8 am); full-time; 40 hours per week; varying schedule; rotating shifts; full-benefits. NOTE: This full-time recruitment process will create an active eligibility list to allow Frederick County Government the opportunity to fill current and upcoming vacancies. This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services, timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies. Training and supervision are received from the Department of Emergency Communications (DEC) Manager or Emergency Communications Specialist IV with oversight from a DEC Administrator, Assistant Director, and/or the Director. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today. TOTAL COMPENSATION PACKAGE: Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment 15 days of Sick leave with unlimited annual carryover 11 paid holidays, plus 2 additional floating holidays Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending Employee Health Center with no or low-cost primary and urgent care 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit County and Employee funded Defined Benefit Pension Plan Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program Generous Tuition Reimbursement Program Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan. For more information, visit the benefits page on the Frederick County Government job opportunities webpage. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES: Receive and process incoming calls of emergency, non-emergency, informational and business nature Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment Monitor incidents and situational developments to coordinate the utilization of essential services and resources Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures Alert other jurisdictions when necessary Operate computer aided dispatch (CAD) system and other computer software products Maintain computerized and manual records Relay information to appropriate officials or agencies Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired) Handle multiple tasks and track multiple in-progress incidents simultaneously Perform other related duties as required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties do not cover all duties that may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. QUALIFICATIONS AND REQUIREMENTS: High school graduation or the equivalent Minimum age 18 years Possession of a valid automobile operator's license KNOWLEDGE / SKILLS / ABILITIES: Ability to maintain County Authorized Driver privileges Ability to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due Knowledge of Frederick County geography and surrounding areas Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems Knowledge of fire, rescue and law enforcement disciplines Ability to effectively read maps and give directions Ability to work with sensitive information and maintain confidentiality Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public Ability to perform quickly and effectively in emergency situations PREFERENCE MAY BE GIVEN FOR: 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services 911 / emergency communications work experience Data entry work experience Customer service work experience PHYSICAL REQUIREMENTS / WORKING CONDITIONS: While working in this position, the employee is required to constantly sit and perform repetitive motions While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment ADDITIONAL INFORMATION / EXAMINATION PROCESS: The training academy for this position will consist of approximately 10 weeks of training which will take place Monday
Friday during the hours of 8:00 AM
5:00 PM. Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts) This position is subject to random drug testing to include marijuana The probationary period for this position is 12 months This position is designate as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy The employee selected for this position must successfully pass all knowledge, skills and abilities to be upgrade to an Emergency Communication Specialist III within 48 months of full-time employment or be terminated from employment. Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered. EXAMINATION PROCESS (may include): 1) An evaluation of training and experience 2) Attend mandatory departmental orientation 3) A computer based test to evaluate your listening, comprehension, typing and decision making skills 4) One or more panel interviews 5) A pre-employment psychological examination 6) A pre-employment Security-Sensitive background investigation 7) A pre-employment physical examination and drug test to include marijuana