San José State University is hiring: Admissions Communication Counselor in San J

Overview Job no: 552188 Work type: Staff Location: San José Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services The Enrollment Management Department is seeking an Admissions Communication Counselor to support the university’s efforts to recruit, admit, enroll, and retain a diverse student body. Reporting to the Associate Director of Communications and working collaboratively across Enrollment Management and Graduate Admissions, this role provides timely and accurate information to prospective and admitted students through multiple communication channels. The Admissions Communication Counselor guides students from pre-application through enrollment, providing the information, resources, and support they need to successfully start their academic journey at SJSU. Key Responsibilities Serve as a primary resource for communication with prospective and admitted students and their families from recruitment through enrollment Provide accurate information via phone, email, live chat, social media, Chatbot, and virtual advising Support yield activities and admission processes by maintaining current knowledge of CSU and SJSU policies, procedures, and practices Advise students and families on admission eligibility, required documents, transcripts, test scores, and other enrollment requirements Troubleshoot student issues in MySJSU accounts, checklists, and application processes through resolution Review and verify admission documents to determine eligibility under CSU and campus regulations Investigate and resolve student concerns in collaboration with Enrollment Management, Graduate Studies, and Student Affairs Develop and maintain accurate documentation of communication processes and workflows Represent Enrollment Management at campus meetings, conferences, and training sessions related to admission communication and policies Knowledge, Skills & Abilities Must be able to interact with a variety of internal partners from Academic and Student Affairs to the Office of the President, communicating effectively and professionally Must possess excellent oral and written communication skills. Must possess excellent customer service and public relations skills. Must have knowledge of methods, procedures, practices and activities of the program area Ability to interpret and apply program rules and regulations Ability to identify conflict, problem solve, and resolve student problems and concerns in the most efficient manner possible Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements Ability to advise students individually and in groups on routine matters where required Ability to recognize multicultural, multi-gendered, and multi-aged value systems and work accordingly Ability to advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions Ability to recognize patterns in student inquiries and communicate those patterns to management Ability to prioritize inquiries across media to address time sensitive concerns with greater urgency Ability to effectively balance competing demands to serve students within established service standards for Enrollment Management and to alert management if the service standard cannot reasonably be met Ability to identify and resolve student concerns with Enrollment processes and procedures Working knowledge of document types such as transcripts, forms, and test scores Required Qualifications Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field Two (2) years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience Preferred Qualifications Bachelor’s Degree Two (2)+ years working in a student services position Experience working with students providing education advising and counseling services Knowledge of applicable University policies, procedures and worked in educational environment in either Admissions or Records or ability to learn Ability to analyze and interpret documents and requirements and be able to disseminate information to other staff Excellent written and oral communication skills Knowledge of PeopleSoft or ability to learn or be trained in a broad range of technology systems Compensation Classification: Student Services Professional II Anticipated Hiring Range: $5,083/month CSU Salary Range: $5,083/month - $7,228/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: October 3, 2025 through October 19, 2025 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at the policy site and questions may be sent to jobs@sjsu.edu. Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: October 03, 2025 (9:00 AM) Pacific Daylight Time Applications close: Open until filled All information in this posting is current at the time of posting. #J-18808-Ljbffr