Level 2 Audio-Visual Technician Job at eXcell in Hillsboro

Overview

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a Level 2 Audio-Visual Technician to join their team onsite in Hillsboro, OR. This Technician will have frequent interaction with clients in person and via phone, email, and IM. They will be working in a dynamic team and cross training to backfill for peer team members. The client will challenge you with additional responsibilities, assigned periodically aimed to help meet their needs and provide the technician with continuous hands-on training and experience.

Responsibilities

• Daily and quarterly preventative maintenance checks in the conference room environment
• Daily updates in the database of record, both online and offline
• Acting as point of contact for Level 1 technicians
• Monitoring of online queues to assist customers with break / fix and meeting support requests
• Engaging customers\' requests for meeting support
• Updating Extron and AMX firmware for preventative maintenance
• Engage external vendors for RMA replacement
• Escalating large, or out of scope, break / fix issues and workarounds to L3 / L4
• Assisting and coordinating L3 / L4 with large deployment or renovation projects

Skills and Qualifications

• Minimum 2+ years of audio / visual experience desired
• Complete knowledge of audio / video signal flow
• Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders)
• May be required to travel between sites using personal vehicle / company van
• Must be able to lift up to 35 lbs. solo
• May be required to walk / sit / stand / crawl / kneel for extended periods
• Must have excellent customer service skills and excellent written / verbal communication skills
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Wage Range

The rate for this position is between $16.00 - $20.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.