Event Technician, Audio Visual-Arizona Biltmore Job at Encore in Phoenix

Overview

Join to apply for the Event Technician, Audio Visual-Arizona Biltmore role at Encore.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Responsibilities

• Equipment Operation: Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service: Strive to exceed the expectations and needs of internal and external customers; maintain a positive relationship with all clients through effective communication; meet with guests on site to ensure needs are met and equipment setup is working properly; monitor events and check in on customers throughout the day; understand and foster the hotel/client relationship.
• Technical Ability: Understand the technical aspects of the job and demonstrate basic operational ability to troubleshoot and problem solve with equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge: Understand company processes, follow procedures, and complete systems entry and paperwork accurately; use equipment sheets to determine equipment scheduled for setup and strike; interact with other staff and outside vendors for equipment; increase revenue by utilizing floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator, as needed.

Job Qualifications

• High School Diploma required. Associate’s degree is preferred.
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality; Ownership
• Do The Right Thing: Instills Trust; Safety Conscious
• Drive Results: Action Oriented
• See The Big Picture: Tech Savvy
• Value People: Communicates Effectively

Note: For more information on the Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying the URL here: https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx.

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

• Sitting: 2-3 Hours
• Standing: 4-5 Hours
• Walking: 4-5 Hours
• Stooping: 2-3 Hours
• Crawling: 2-3 Hours
• Kneeling: 2-3 Hours
• Bending: 2-3 Hours
• Reaching (above your head): 2-3 Hours
• Climbing: 0-1 Hours
• Grasping: 4-5 Hours

Lifting/Carrying/Pushing-Pulling: 0 - 15 lbs continuously; 16 - 50 lbs frequently; 51 - 100 lbs occasionally; over 100 lbs occasionally. Note: Asterisked items indicate activities performed without assistance.

Work Environment

Hotel: Work is performed in a hotel/convention center environment with exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions range from moderately quiet to noisy. May work in multiple hotel locations. Irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply per Encore or hotel representation.

Warehouse: Work is performed at event venues and in a warehouse environment. May involve exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions vary from moderately quiet to noisy. Irregular hours and on-call status may apply.

The above information is not exhaustive. Management reserves the right to revise the job or require other tasks as assigned.

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Hourly Pay Range: $15.09 - $18.49

The compensation offered is based on qualifications, location, travel, and experience. Some positions may be eligible for overtime, bonuses, or incentives. Encore is committed to providing benefits options for employees and families. Click here to view benefits options and our commitment to inclusivity and belonging.

Location & Availability

Scottsdale, AZ

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