Four Seasons Hotel Boston is hiring: Guest Communication/Reservations Specialist

Guest Communication/Reservations Specialist

Join to apply for the Guest Communication/Reservations Specialist role at Four Seasons Hotel Boston

Overview

Four Seasons Hotel Boston is seeking a Guest Communication Specialist to greet and interact with current and future guests, facilitate arrival details and on-property requests, and communicate guest needs to the appropriate department. The role requires maintaining a warm and professional demeanor while handling a high volume of phone calls and chat messages, prioritizing and following up with urgency.

Responsibilities

• Greet and interact with guests to facilitate arrival details and on-property requests.
• Communicate guest needs to appropriate departments and follow up to ensure requests are handled.
• Respond to guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Manage a large volume of phone calls and chat messages with a consistent, friendly demeanor.
• Analyze, prioritize, organize, multi-task, and follow up with a strong sense of urgency.

Qualifications

• Candidates must have valid work authorization for the U.S.

What To Expect From Your Work Experience

• Top of market pay.
• Free medical and dental insurance for you and your eligible dependents.
• Career growth opportunities within Four Seasons Hotel Boston and worldwide.
• Complimentary room nights program for exposure to other Four Seasons Hotels and Resorts.
• Complimentary meals at the employee cafeteria.
• 401k participation with company matching.
• Complimentary life insurance.
• Vacation and paid sick time off.
• And more.

Location and Company

New England charm in the heart of historic Boston. Located in Back Bay, Four Seasons Hotel Boston is near top attractions. Follow the Freedom Trail, shop on Newbury Street, or enjoy a view of the Public Garden and State House from a renovated room.

Employment Details

• Employment type: Full-time
• Seniority level: Not Applicable
• Job function: Public Relations, Marketing, and Information Technology
• Industries: Travel Arrangements and Hospitality

EEO and Legal Notices

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster, visit https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf. Massachusetts law prohibits requiring lie detector tests as a condition of employment.

We look forward to receiving your application.