Library Technician - East End Job at City of Richmond in Richmond

Overview

The City of Richmond Public Library seeks an entry level Library Technician at our East End branch. The incumbent will be a self-motivated, strong communicator and listener, a team player, problem solver, and capable of delivering exceptional customer service. The selected candidate will join a dynamic team focused on providing excellent, prompt, and accurate services to both external and internal customers while supporting the mission: Inform, Enrich, Empower.

The position requires some days, evenings, and weekends (Saturday and Sunday) on a rotating schedule.

Responsibilities

• Provides customer service
• Performs circulation desk duties: checks out materials for patrons, processes returned materials, issues, updates, and replaces library cards
• Opens and closes registers, rings up payments and purchases, and makes change for currency
• Collects money for fines and other fees, and counts funds for reports
• Answers phones, sorts mail, and distributes them accordingly
• Assists patrons with simple to complex requests such as paying for printing, handing out headphones and returns collateral, and closes the computer lab at the end of the day
• Maintains computer databases to manage patron information
• Shelves and organizes library materials in proper order
• Circulates library materials to customers
• Assists patrons in finding materials or information online, in person, or over the phone; anticipates needs and makes material recommendations
• Fields patrons’ inquiries
• Promotes and coordinates library events such as children’s story time and other programs
• Creates displays, flyers, and promotional materials
• Participates in staff development and training when offered
• Performs other related duties as assigned

Essential Information

Essentials: This position is considered Essential Personnel, which means the incumbent is required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather.

Knowledge, Skills, and Abilities

The incumbent has knowledge of routine and advanced clerical and support services to assist patrons. Proficiency in math and familiarity with the Dewey Decimal System are desirable. Must be comfortable using computer software including Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook) and standard office equipment. Knowledge of cash handling procedures is required. Excellent customer service, strong interpersonal, and written and oral communication skills are essential. The ability to train volunteers and work-study students on library processes is preferred. The ability to promote and coordinate library events and create promotional materials is also expected.

Minimum Training and Experience

• High School Diploma or GED
• One year of public library related support experience
• An equivalent combination of training and experience as approved by the department

Licensing, Certifications, and Other Special Requirements

• None

Preferred Training and Experience

• None

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Environmental Hazards

Working conditions may include travel to other locations within the City of Richmond as well as outside of the City; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

Physical Requirements and Working Environment

The position requires the ability to perform detailed work on multiple tasks with frequent interruptions and under time constraints. The duties may require talking, hearing, seeing, repetitive motions, standing, typing, and lifting up to 20 pounds occasionally. Reasonable accommodations may be made to enable individuals to perform essential functions.